Outbound calls*: Contact leads from database to pitch products/services - *Inbound calls*: Answer customer queries, handle complaints, and provide info - *Product explanation*: Explain features, benefits, pricing, and offers clearly - *Lead qualification*: Ask the right questions to check if the customer is a fit - *Conversion & follow-up*: Persuade customers, close sales, book demos/appointments - *Data entry*: Update CRM with call details, outcomes, and customer feedback - *Target achievement*: Meet daily/weekly call and sales targets - *Feedback collection*: Run surveys and pass customer insights to the team *Key Skills Needed* - *Communication*: Clear, confident speaking in English + regional language. Tamil will help a lot in Coimbatore - *Persuasion*: Ability to handle objections without being pushy - *Listening*: Understand customer needs and respond accordingly - *CRM & Basic computer*: Typing, Excel, and updating lead sheets - *Patience & Empathy*: Deal with rejections and tough customers calmly - *Time management*: Handle high call volumes *Requirements* - *Education*: 10th / 12th / Any graduate. Freshers welcome - *Experience*: 0-3 years. Experience in BPO, sales, customer service is a plus - *Language*: English + Tamil + Hindi is preferred by most companies - *Shifts*: Usually 9-6, but can be rotational for BPO/International processes *Work Environment* - Office-based or work-from-home, depending on company - Target-driven, with incentives/bonuses on top of base salary - Growth path: Senior Telecaller → Team Lead → Process Trainer → Manager *Industries that hire telecallers* Banking, insurance, education, real estate, healthcare, e-commerce, telecom, and SaaS Want me to tailor this JD for a specific industry? Like insurance telecalling vs education counseling vs sales. I can also write you a resume-ready version or interview Q&A for telecalling roles.
Pay: ₹23,000.00 - ₹34,800.00 per month
Work Location: Hybrid remote in Coimbatore, Tamil Nadu (Coimbatore)
