Job description - Client relationship manager
Department: Client Servicing / Business Development
Experience: 1–3 Years
Employment Type: Full-Time
Location: Chennai
Role Overview
We are looking for a proactive and client-focused Client Relationship Manager to manage client relationships, understand business requirements, coordinate with internal teams, and ensure smooth project execution and client satisfaction.
The ideal candidate should have strong communication, relationship management, coordination, and problem-solving skills with the ability to manage multiple clients and projects.
Key Responsibilities1. Client Relationship Management
- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term client relationships.
- Understand client requirements, expectations, and business objectives.
- Maintain regular communication and provide timely project updates.
- Handle client concerns and ensure quick and professional resolution.
2. Project Coordination
- Coordinate with Creative, Production, Post-Production, Design, Marketing, and other teams.
- Convert client requirements into clear internal briefs.
- Track project progress, deadlines, revisions, and deliverables.
- Ensure projects are delivered on time and according to client expectations.
- Follow up with internal teams to avoid delays.
3. Client Communication & Feedback
- Conduct client calls, meetings, and project discussions.
- Collect and communicate client feedback accurately to the respective teams.
- Manage revision requests and ensure proper closure.
- Handle difficult conversations professionally and maintain positive relationships.
4. Business & Account Growth
- Identify upselling and cross-selling opportunities within existing accounts.
- Understand client needs and suggest relevant creative, production, and digital solutions.
- Support the Business Development team in client retention and account growth.
- Maintain strong relationships that encourage repeat business and referrals.
5. Reporting & Documentation
- Maintain client records, project trackers, briefs, feedback, and communication history.
- Prepare regular updates on project status, client requirements, and pending actions.
- Ensure all client commitments and deliverables are properly documented.
Required Skills & Competencies
- 3–6 years of experience in Client Servicing, Account Management, or Client Relationship Management.
- Experience in Media, Advertising, Digital, Creative, Production, or Entertainment industries is preferred.
- Excellent verbal and written communication skills.
- Strong client relationship and stakeholder management skills.
- Good understanding of creative and production workflows.
- Strong follow-up, coordination, and negotiation skills.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple clients and projects simultaneously.
- Strong ownership, professionalism, and attention to detail.
- Proficiency in MS Office / Google Workspace and project management tools.
Key Performance Areas (KPIs)
- Client Satisfaction
- Client Retention
- Project Delivery & TAT
- Response & Resolution Time
- Repeat Business
- Account Growth
- Client Communication & Follow-up
- Internal Team Coordination
Ideal Candidate
The ideal candidate should be a strong communicator, relationship builder, and effective coordinator who can understand client needs, manage expectations, work closely with creative teams, and ensure successful project delivery and long-term client relationships.
Work Location: In person
