CUSTOMER RELATIONSHIP MANAGER
JOB POST SUMMARY
PACKAGE: 1.8 – 3 LPA
JOB DESCRIPTION:
A CRM PROFESSIONAL IS RESPONSIBLE FOR MANAGING CUSTOMER RELATIONSHIPS, ANALYZING CUSTOMER DATA, AND IMPLEMENTING STRATEGIES TO IMPROVE CUSTOMER SATISFACTION, RETENTION, AND BUSINESS GROWTH THROUGH CRM TOOLS AND SYSTEMS.
JOB SUMMARY
- MANAGE AND MAINTAIN CUSTOMER DATABASE
- FOLLOW UP WITH CUSTOMERS THROUGH CALLS AND EMAILS
- PAYMENT FOLLOW-UP AND COORDINTION
- BUILD AND MAINTAIN STRONG CUSTOMER RELATIONSHIPS
- HANDLE CUSTOMER QUERIES, COMPLAINTS, AND FEEDBACK
- COORDINATE WITH SALES AND MARKETING TEAMS
- UPDATE CUSTOMER RECORDS AND DAILY REPORTS
- TRACK LEADS AND CUSTOMER INTERACTIONS
- ENSURE TIMELY RESPONSE TO CUSTOMER REQUIREMENTS
- SUPPORT CUSTOMER RETENTION AND SATISFACTION ACTIVITIES
- MONITOR CRM SYSTEM UPDATES AND DATA ACCURACY
- PREPARE WEEKLY AND MONTHLY CRM REPORTS
- ASSIST IN IMPROVING CUSTOMER SERVICE PROCESSES
JOB TYPES: FULL-TIME
EDUCATION: MBA / BBA / B.COM / BSW
EXPERIENCE:
0-2 YEARS PREFERRED
FRESHER ALSO CAN APPLY
SKILL REQUIRED:
- GOOD COMMUNICATION AND INTERPERSONAL SKILLS
- BASIC COMPUTER AND MS OFFICE KNOWLEDGE
- EXTROVERT AND CONFIDENT PERSONALITY
- PROBLEM-SOLVING ABILITY
- TIME MANAGEMENT SKILLS
- TEAMWORK AND COORDINATION
- ATTENTION TO DETAIL
- ABILITY TO HANDLE MULTIPLE TASKS
- PROFESSIONAL AND POSITIVE ATTITUDE
WORK LOCATION: IN PERSON
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
