Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Partners with relevant functional teams and support project teams as they define their global IT requirements and analyze appropriate solutions, helping to manage projects from inception to completion.
Responsibilities
Business Requirements Analysis
Process Modeling and Design
Stakeholder Management
Solution Design
Documentation
Functional Design
Testing & Test Design
Understands the business problem and technical design, and develops test cases in alignment
Collaborates with senior BSAs and technical team to develop test cases
Project Management
System Configurations
Day to Day Support (Production Support)
Triages and troubleshoots first level tickets
Provides training and guidance for recurring training issues
Compiles operational support reporting
Training and Change Management
Vendor Management
Assists vendor resources with onboarding activities through all Equinix channels: email, laptop, access to systems, workspace, etc.
Vendor & Application Technology Evaluation
Conducts analysis on vendor and application options, i.e., Magic Quadrant, as a key input to selection cycles
Assists in building RFP documentation and selection criteria tools
Qualifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
