Job Description
Position Title
Real Estate CRM & Relationship Executive
Location
Sushant Lok Phase-1, Gurugram
Company
aHimanshi Properties
Position Overview
We are looking for a proactive, detail-oriented, and organized professional to manage our real estate database, CRM, WhatsApp leads, client follow-ups, broker relationships, and daily reporting. This role is critical in ensuring smooth sales operations, accurate data management, and strong industry networking.
Key Responsibilities
1. Property Data Management
- Maintain and regularly update the database of plots, builder floors, and other real estate inventory.
- Enter and organize property details in Excel, CRM, and other company software.
- Mark property locations accurately on Adobe PDF/Map files.
- Ensure all property records remain accurate, updated, and easily searchable.
2. WhatsApp Lead & Inventory Management
- Monitor WhatsApp messages from brokers, dealers, and real estate groups throughout the day.
- Identify and segregate available properties and buyer requirements.
- Update all relevant information in the CRM and Excel database.
- Regularly post the company's available inventory and client requirements in broker groups.
3. CRM & Client Follow-up Management
- Maintain complete records of every client interaction.
- Record customer requirements, budget, preferences, and follow-up schedules.
- Ensure timely reminders for all scheduled follow-ups.
- Classify and track leads as Cold, Warm, Hot, and Converted.
- Help the sales team maintain an organized sales pipeline.
4. Sales Reporting & Performance Tracking
Prepare daily reports covering:
- Number of calls made by each team member.
- Cold calls completed.
- Hot leads generated.
- Meetings scheduled.
- Deals progressing.
- Customer conversation summaries.
- Pending follow-ups and next action dates.
5. Broker & Business Relationship Management
- Maintain regular communication with property dealers and brokers.
- Build long-term professional relationships within the real estate community.
- Coordinate meetings between brokers, investors, and the company's senior management.
- Schedule, confirm, and manage appointments professionally while maintaining a premium client experience.
6. Digital & Social Media Lead Management
- Manage enquiries generated through YouTube and other digital platforms.
- Record, assign, and track all online leads.
- Ensure prompt follow-up with every digital enquiry.
- Assist in developing and maintaining an organized digital lead management system.
Desired Qualifications
- Graduate (preferred).
- Good knowledge of MS Excel and computer applications.
- Ability to learn and efficiently use CRM software.
- Strong working knowledge of WhatsApp Business.
- Excellent communication skills in Hindi.
- Basic English reading and writing skills.
- Highly organized, disciplined, and detail-oriented.
- Strong interpersonal and relationship-building skills.
Desired Personal Qualities
- Quick learner with a positive attitude.
- High level of integrity and confidentiality.
- Excellent multitasking and time management skills.
- Strong sense of ownership and accountability.
- Professional communication and customer-handling abilities.
Key Performance Indicators (KPIs)
- 100% accurate and updated CRM records.
- Timely client follow-ups.
- Daily reporting completed on time.
- Growth in broker and dealer network.
- Support in improving lead conversion.
- Accurate and well-maintained property database.
- Timely communication and coordination with the sales team and management.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
