Position Title HR Recruiter
Employment Type Full-Time
Shift Timing 8:30 PM IST to 5:30 AM IST
Hiring Scope Philippines, Mexico, and India
Working Days 6 days working (Alternate Saturdays off: 2 weeks 5 days and 2 weeks 6 days)
Role Overview
We are looking for a results-driven HR Recruiter to execute high-volume, multi-country sourcing and hiring for Cold Callers and Appointment Setters supporting our U.S.-based outbound sales operations. This individual contributor role sits within the recruitment team led by the Call Center Recruitment Manager and owns the day-to-day sourcing, screening, scheduling, and pipeline management needed to hit hiring targets.
The HR Recruiter will source and hire candidates across the Philippines, Mexico, and India balancing cost-effective, high-quality talent with the communication standards required for U.S. outbound voice campaigns. Success in this role depends on disciplined use of hiring data (funnel conversion, source performance, cost per hire) and strict adherence to recruitment governance and local labor-law compliance in each hiring market.
Key Responsibilities
1. High-Volume Sourcing & Pipeline Management
- Source Cold Callers, Appointment Setters, and outbound sales agents to work as Independent Contractors across Philippines, Mexico, and Full-Time employees in India using Onlinejobs.PH, Indeed, Facebook groups/ads, LinkedIn, local job boards, and referral networks.
- Maintain a continuously replenished candidate pipeline against weekly and monthly hiring targets set by the Recruitment Manager.
- Test and refine job postings, outreach messages, and screening scripts per country to improve response and conversion rates.
2. Screening & Candidate Quality Control
- Conduct first-level screening for spoken English proficiency, cold-calling/appointment-setting experience, objection handling, and sales mindset.
- Verify remote-work readiness where applicable: internet reliability, quiet workspace, and equipment for Philippines- and Mexico-based remote hires.
- Apply consistent, bias-free, documented screening criteria across all three countries to maintain hiring-quality standards while meeting volume targets.
3. Country-Specific Coordination
- Philippines & Mexico: coordinate remote onboarding logistics, confirm compensation expectations against local benchmarks, and align candidates to EST/CST/MST client shift requirements.
- India: coordinate in-office or hybrid hiring for domestic-based agents supporting the night-shift (US) voice process, including walk-in and local sourcing drives where needed.
- Stay current on locally appropriate sourcing channels, communication norms, and compensation structures in each market.
4. Interview Scheduling & Coordination
- Schedule and coordinate interviews and assessments between candidates and the Recruitment Manager / operations stakeholders.
- Track interview show-up rates and follow up proactively to reduce no-shows and drop-offs.
- Coordinate offer rollout, documentation, and handoff to onboarding/training teams.
5. Data, Tracking & Reporting
- Maintain accurate, up-to-date recruitment trackers covering candidates sourced, contacted, interviewed, offered, and joined, by country.
- Report daily/weekly funnel metrics to the Recruitment Manager: response rate, interview-to-offer ratio, offer-acceptance rate, and time-to-fill.
- Flag pipeline bottlenecks or underperforming sourcing channels early, with data to support recommended changes.
6. Compliance & Governance
- Follow company recruitment policy and applicable local labor regulations for candidate screening, data handling, and offer documentation in the Philippines, Mexico, and India.
- Handle candidate personal data in line with data-privacy practices appropriate to each hiring country.
- Escalate any compliance, contract, or classification concerns (e.g., contractor vs. employee status for remote hires) to the Recruitment Manager before proceeding.
Required Experience
- 2-4 years of recruitment experience, ideally in BPO, call center, sales, or international/remote voice-process hiring.
- Proven experience sourcing and screening Cold Callers, Appointment Setters, or Telesales agents.
- Experience hiring for at least one international market (Philippines, Mexico, LATAM, or similar) is strongly preferred.
- Working knowledge of Indeed, Facebook recruitment groups/ads, LinkedIn, and local job boards.
- Comfortable working night shift (US-aligned hours) and managing candidates across multiple time zones.
Required Skills
- High-volume, multi-channel candidate sourcing
- Voice/sales-role screening and objection-handling assessment
- Strong spoken and written English communication
- Recruitment tracker and dashboard discipline (Excel/Google Sheets, ATS)
- Time-zone and cross-border coordination
- Ability to meet daily/weekly targets in a fast-paced environment
- Working awareness of local hiring compliance in India, Philippines, and Mexico
Pay: ₹300,000.00 - ₹800,000.00 per year
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
