Position: Customer Relationship Manager (CRM)
Location: Sector 15, Gurugram
Experience: 2–6 Years
Job Summary:
We are looking for a Customer Relationship Manager (CRM) to build and maintain strong client relationships, ensure customer satisfaction, and support business growth. The ideal candidate should have excellent communication skills and experience in client servicing or account management.
Key Responsibilities:
- Manage and maintain relationships with existing clients and new clients.
- Address customer queries and ensure timely issue resolution.
- Coordinate with internal teams to deliver excellent customer service.
- Conduct regular client follow-ups and maintain customer records.
- Identify opportunities for upselling and cross-selling.
- Prepare reports and maintain CRM documentation.
Requirements:
- Bachelor's degree in any discipline.
- 2–6 years of experience in Customer Relationship Management, Client Servicing, or Account Management.
- Excellent communication and interpersonal skills.
- Proficiency in MS Excel, MS Word, and CRM tools.
- Experience in the IT Hardware/Networking/IT Solutions industry is preferred.
Why Join Us?
- Professional work environment.
- Career growth opportunities.
- Exposure to enterprise clients.
- Opportunity to work with a growing IT solutions company.
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
