Job Description – Steward / Waiter
Company: Olegio Gastronomy Pvt. Ltd.
Department: Food & Beverage Service
Job Title: Steward / Waiter
Reports To: Restaurant Captain / Restaurant Manager
Job Purpose
The Steward/Waiter is responsible for providing exceptional dining service to guests by ensuring a warm welcome, accurate order taking, timely food and beverage service, and maintaining the highest standards of hospitality, cleanliness, and professionalism. The role is essential in creating a memorable European dining experience that reflects the values and service standards of Olegio Gastronomy Pvt. Ltd.
Key Responsibilities
* Welcome guests with a warm and professional attitude and assist them to their tables.
* Present menus, explain dishes, daily specials, and make recommendations when required.
* Take food and beverage orders accurately using the POS system.
* Serve food and beverages according to Olegio’s service standards.
* Ensure guests are attended to throughout their dining experience and promptly respond to requests.
* Upsell menu items, desserts, beverages, and specialty products whenever appropriate.
* Set up tables before service and clear, clean, and reset tables after guests leave.
* Maintain cleanliness of the dining area, service stations, and restaurant equipment.
* Coordinate effectively with the kitchen and bar to ensure smooth and timely service.
* Process guest bills and payments accurately following company procedures.
* Follow all food safety, hygiene, sanitation, and health regulations.
* Maintain proper grooming, hygiene, and uniform standards at all times.
* Assist with opening and closing duties, including polishing cutlery, folding napkins, stocking service stations, and preparing the restaurant for service.
* Report guest feedback, complaints, maintenance issues, or operational concerns to the Restaurant Captain or Manager immediately.
* Support team members and perform any additional duties assigned by management.
Qualifications
* Higher Secondary School (12th Pass) or equivalent.
* Previous experience in a restaurant, café, hotel, or fine dining establishment is preferred.
* Freshers with a positive attitude and willingness to learn may also apply.
* Basic English communication skills are required; knowledge of Hindi or Malayalam is an advantage.
Required Skills
* Excellent customer service and hospitality skills.
* Good communication and interpersonal skills.
* Positive attitude with a pleasant personality.
* Ability to work under pressure in a fast-paced environment.
* Team player with a willingness to learn.
* Basic knowledge of food and beverage service.
* Familiarity with POS systems is an added advantage.
Working Conditions
* Rotational shifts, including weekends and public holidays.
* Standing and walking for extended periods.
* Ability to carry trays, plates, and service equipment safely.
Performance Standards
* Deliver exceptional guest service that exceeds customer expectations.
* Maintain Olegio’s standards of cleanliness, professionalism, and hospitality.
* Ensure prompt, courteous, and efficient service at all times.
* Comply with all company policies, Standard Operating Procedures (SOPs), food safety regulations, and workplace safety guidelines.
* Contribute positively to teamwork and help create an outstanding dining experience for every guest.
Olegio Gastronomy Pvt. Ltd. is committed to delivering authentic European hospitality through exceptional food, outstanding service, and memorable guest experiences. Every Steward/Waiter is expected to uphold the company’s values of Quality, Integrity, Teamwork, Professionalism, and Guest Satisfaction.
Pay: ₹8,086.00 - ₹27,793.32 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
