Company Description
Western Flight Cargo & Logistics Pvt. Ltd., established in 2011, is a trusted provider of domestic and international cargo and logistics services. The company is dedicated to offering cost-effective, efficient, and expedited delivery solutions, including air cargo, surface cargo, and premium parcel deliveries across major metro cities in India. With a nationwide network, Western Flight specializes in fast and reliable delivery of both small parcels and heavy shipments, making it a one-stop logistics solution for its clients.
CUSTOMER CARE EXECUTIVE
JOB DESCRIPTION
We are looking for a Customer Care Executive to join our team at Western Flight Cargo & Logistics Private Limited, and involves managing customer calls, delivering outstanding customer service related to Logistics. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
