Location : Bangalore
Skills / Qualification
Experience
6+ years working as SAP CRM technical consultant
Design, Development, Deployment and 3rd level support
Design, Development and Deployment of User Stories as per the Sprint Plan
Resolve the 3rd level support issues
Strong understanding of S/4HANA architecture, Fiori apps, and integration with other SAP/non-SAP systems.
Proven ability to manage a full-cycle S/4HANA Service implementation, from design and blueprinting to deployment.
Deep, hands-on configuration knowledge in Service Order Management, Service Contract Management, In-House Repair, and Field Service processes.
Expertise in designing and implementing processes that link S/4HANA Service with the Sales module. This specifically includes creating a seamless flow from a service interaction to lead or opportunity creation and management.
Demonstrable experience in architecting and building integrations between SAP and marketing platforms (e.g., SAP Marketing Cloud, Salesforce Marketing Cloud, etc.). The goal is to facilitate a unified view of the customer journey.
A strong conceptual understanding (with hands-on experience preferred) of middleware like SAP Integration Suite (CPI) to build these connections.
Deep understanding of the end-to-end Service-to-Cash and Order-to-Cash business processes to build Unified Customer Journey
Experience with configuring and deploying SAP Fiori apps to provide an intuitive and modern interface for service users.
Proficiency in managing data migration for key service objects (e.g., service contracts, equipment, service orders).
Familiarity with the SAP Activate methodology and agile project management principles.
The capacity to analyze complex, cross-functional business requirements and design robust, scalable system solutions.
Strong verbal and written communication skills to articulate technical solutions to both business and technical audiences.
Testing and Bug Fixing, Training
Participate in Daily Scrum, Unit Testing, System Integration Testing and User Acceptance Testing as per Sprint Plan, Defect Fixing and Key User Training as per the Project Plan
Same as above with additional exposure to project management (Agile), testing and training
Documentation and Status Reporting
Deliverables Status Reporting, Documentation
sap hana,sap sales module,s/4hana architecture,s/4hana service,fiori apps,sap integration suite (cpi),sap marketing cloud,service-to-cash,service contract management,lead management,order-to-cash,in-house repair,salesforce marketing cloud,service order management
