Manages daily front desk operations, leads reception and guest service teams, and resolves complex guest issues. They ensure high service standards, handle billing and shift audits, and coordinate with housekeeping to maintain smooth facility workflows.
Core Responsibilities
- Team Leadership: Supervise, train, and schedule front desk staff.
- Guest Relations: Handle check-ins, check-outs, and resolve complaints professionally.
- Operations Oversight: Monitor daily reports, room blocks, and inter-department communication.
- Financial Management: Audit shift paperwork, verify billing accuracy, and manage cash handling.
Key Requirements
- Education: High school diploma; a degree in hospitality or business is preferred.
- Experience: 2–3 years in customer service or front office environments.
- Skills: Strong leadership, multitasking, problem-solving, and software proficiency.
- Availability: Flexibility to work shifts, weekends, and holidays.
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹20,000.00 per month
Education:
Experience:
- total work: 4 years (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
