Greetings from Incheon KIA...
We are hiring service advisors in the Thellakom Location
Job Location : Thellakom, Kottayam
Job Description;
- Greeting customers.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Profile Requirement;
- Diploma/ITI/B.Tech in Automobile or a related field may be advantageous.
- Freshers can apply.
- Experience in the automotive field is advantage.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
Job Type: Full-time
Pay: ₹14,000.00 - ₹24,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Work Location: In person
