Key Responsibilities
- Proactively follow up with customers for payment recovery via phone calls, emails, and WhatsApp, maintaining regular and professional communication.
- Share outstanding statements, invoices, bills, PODs (Proof of Delivery), and any other documents as requested by customers to facilitate payment clearance.
- Ensure timely and accurate entry of all customer payments in EMIST ERP; coordinate with the accounts team on posting.
- Monitor debtor ageing on a daily/weekly basis; flag overdue accounts to management with appropriate escalation.
- Resolve billing and payment disputes by coordinating with operations, billing, and branch teams, ensuring quick closure to avoid payment delays.
- Maintain a systematic log/tracker of all follow-ups, outstanding amounts, payment commitments, and dispute status.
- Prepare and circulate weekly/monthly MIS reports on collections, outstanding, bad debts, and bucket-wise ageing.
- Build and maintain strong working relationships with clients' accounts payable and finance teams.
- Coordinate with legal or senior management for escalation of long-pending or disputed accounts where needed.
Key Skills & Competencies
- Strong communication skills in Hindi and English (verbal and written).
- Proficiency in MS Excel and EMIST ERP (or similar transport ERP systems).
- High attention to detail, numeracy, and reconciliation skills.
- Assertive, persistent, and target-driven with a professional approach.
- Ability to handle pressure and manage multiple accounts simultaneously.
Qualifications & Experience
- GRADUATION -ANY.
- 1–4 years of experience in credit control, collections, or accounts receivable; logistics/transport industry experience preferred.
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- Accounts receivable: 1 year (Preferred)
Work Location: In person
