Location: Hyderabad, India
Work Mode: Work from Office
Shift: 24x7 Rotational Shifts
Experience: 2–5 Years
We are looking for a proactive and detail-oriented Support Engineer to manage and support data platforms and client solutions across cloud and on-premise environments. This role involves working with modern data technologies such as AWS, Databricks, GCP, and Spark to ensure system reliability, performance, and uptime in a 24x7 support model.
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Provide L1/L2 production support for data platforms and applications in cloud and on-prem environments
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Monitor systems and ensure high availability, performance, and reliability
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Troubleshoot incidents, perform root cause analysis (RCA), and implement fixes
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Analyze logs and system metrics to identify and resolve issues proactively
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Support deployment, configuration, and enhancements of data solutions
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Collaborate with Cloud, DevOps, and Engineering teams for issue resolution and system improvements
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Participate in Major Incident Management, including real-time response, escalation, and stakeholder communication
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Maintain documentation for incidents, known errors, and operational procedures
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Ensure adherence to SLAs, KPIs, and operational processes
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2+ years of experience in Production Support, Data Engineering, or Cloud Support roles
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Hands-on experience with at least one: AWS, GCP, Databricks, Spark, or Snowflake
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Experience working in cloud-based and distributed systems environments
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Strong troubleshooting, debugging, and analytical skills
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Scripting experience in Python or Perl
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Familiarity with monitoring tools and incident management workflows
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Experience with Data Lakes, Data Warehousing, or Big Data ecosystems
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Exposure to workflow orchestration tools such as Airflow, DBT, or Dagster
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Understanding of data architecture and pipeline design
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Knowledge of CI/CD pipelines and DevOps practices
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Awareness of cloud cost optimization and operational efficiency
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Ability to work effectively in 24x7 rotational shifts (including weekends/holidays)
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Strong ownership mindset with the ability to handle critical production incidents
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Ability to work in a fast-paced, high-availability 24x7 support environment
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Excellent communication and stakeholder management skills
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Proactive problem-solving approach with attention to detail
