The Counter Sales Executive is responsible for assisting customers in selecting and purchasing jewellery while delivering an exceptional shopping experience. The role involves understanding customer preferences, presenting jewellery collections, explaining product features and pricing, achieving sales targets, and maintaining showroom standards. The executive also supports inventory management, billing coordination, and customer relationship building.
Key Responsibilities
- Welcome customers warmly and provide professional assistance throughout their visit.
- Understand customer requirements and recommend suitable gold, diamond, silver, platinum, and gemstone jewellery.
- Demonstrate jewellery collections and explain designs, purity, hallmarking, certification, weight, making charges, and pricing.
- Build customer confidence through excellent product knowledge and courteous service.
- Achieve individual and showroom sales targets.
- Coordinate with the billing team to ensure accurate and timely billing.
- Assist customers with product exchanges, repairs, customization requests, and after-sales service.
- Maintain attractive product displays and ensure showroom cleanliness and presentation.
- Handle jewellery carefully and follow all security and inventory control procedures.
- Participate in stock verification, daily opening and closing stock checks, and inventory audits.
- Inform customers about ongoing offers, schemes, and loyalty programs.
- Maintain customer records and follow up to encourage repeat business.
- Stay updated with the latest jewellery trends, collections, and market developments.
Required Qualifications
- Minimum Higher Secondary (12th Pass); Graduate preferred.
- 6months–3 years of experience in jewellery retail sales preferred.
- Experience in gold, diamond, or luxury retail is an advantage.
Skills & Competencies
- Strong sales and customer service skills.
- Excellent communication and interpersonal skills.
- Good knowledge of jewellery products, purity, hallmarking, and certifications.
- Ability to build long-term customer relationships.
- Professional appearance and positive attitude.
- Basic computer knowledge and familiarity with retail billing software.
- Strong numerical skills and attention to detail.
- Ability to work in a target-driven retail environment.
Key Performance Indicators (KPIs)
- Achievement of sales targets.
- Customer satisfaction and repeat customer rate.
- Product knowledge and upselling performance.
- Accuracy in customer orders and coordination with billing.
- Compliance with showroom policies and security procedures.
- Display maintenance and merchandising standards.
Working Conditions
- Full-time retail position.
- Flexible to work weekends, public holidays, and festival seasons.
- Standing for extended periods and interacting with customers throughout the day.
Preferred Candidate Profile
- Pleasant personality with excellent grooming.
- Honest, reliable, and customer-oriented.
- Ability to work effectively as part of a team.
- Passion for jewellery and luxury retail.
- Willingness to learn new products and sales techniques.
Contact us: 8956167388
Pay: ₹18,000.00 - ₹35,000.00 per month
Work Location: In person
