We are looking for an experienced Shift Lead/Team Leader to manage technical voice support operations. The ideal candidate will handle team performance, shift rosters, incident management, and ensure smooth technical support delivery.
Key Responsibilities
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Manage team performance and daily shift operations.
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Prepare and manage shift rosters and task assignments.
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Handle inbound technical support processes.
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Communicate effectively in Hindi and English with customers and team members.
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Use CRM tools for handling tickets and customer interactions.
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Work with dialer solutions and dialer strategy.
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Manage incident handling and oversee ticket counts.
