Job Description – IT Support Executive
Location: Pune (Viman Nagar)
Experience: 6 Months – 2 Year
Employment Type: Full-Time
About the Role
We are looking for a proactive and technically skilled IT Support Executive to provide first-level technical support and ensure smooth functioning of IT infrastructure. The ideal candidate should have hands-on knowledge of networking concepts, Cisco devices, troubleshooting, and end-user support. CCNA certification is mandatory.
Key Responsibilities
· Provide L1 technical support for desktops, laptops, printers, and network devices.
· Troubleshoot hardware, software, operating system, and connectivity issues.
· Configure, maintain, and monitor Cisco networking devices including switches and routers.
· Install, configure, and update operating systems, applications, and security software.
· Manage user accounts, passwords, email configurations, and access permissions.
· Diagnose and resolve LAN, WAN, Wi-Fi, VPN, and internet-related issues.
· Coordinate with vendors and service providers for issue resolution and maintenance activities.
· Maintain IT asset inventory and documentation.
· Escalate critical issues to senior IT team members when required.
· Ensure compliance with IT security policies and best practices.
· Support office infrastructure setup, including workstations, networking, and peripheral devices.
Required Skills & Qualifications
· Graduate/Diploma in Computer Science, Information Technology, or a related field.
· CCNA Certification (Mandatory).
· 6 months to 1 year of experience in IT Support, Network Support, or Helpdesk roles.
· Basic understanding of Cisco switches, routers, VLANs, TCP/IP, DNS, DHCP, and VPN.
· Knowledge of Windows OS, Microsoft Office Suite, and hardware troubleshooting.
· Familiarity with Active Directory and user administration.
· Strong analytical and problem-solving skills.
· Good communication and customer-service orientation.
· Ability to work independently and manage multiple support requests.
Preferred Skills
· Exposure to network monitoring tools.
· Understanding of cybersecurity fundamentals.
· Experience with ticketing/helpdesk systems.
· Knowledge of Microsoft 365 administration and cloud platforms.
Pay: ₹17,063.23 - ₹25,000.00 per month
Work Location: In person
