- Customer Interaction: Handle incoming support queries via phone, email, or live chat, ensuring high customer satisfaction and timely resolutions.
- Technical Troubleshooting: Diagnose and repair hardware and software faults, and resolve basic network or application connectivity issues.
- Ticketing & Documentation: Log all customer interactions, track support cases, and help maintain knowledge base articles or procedural documents.
- System Maintenance: Install and configure operating systems, set up new user accounts, and support the rollout of new software.
- Qualifications & RequirementsEducation: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Skills: Strong analytical thinking, active listening, and proven ability to explain complex technical concepts in simple terms.
- Knowledge: Familiarity with operating systems (Windows, macOS), networking principles, VPNs, and CRM or ticketing tools (like Zendesk or Jira).
- Soft Skills: Excellent problem-solving abilities, patience in dealing with frustrated users, and the ability to multitask in high-pressure environments.
- Hiring for freshers and Tamil speaking candidates
Pay: ₹15,323.54 - ₹55,787.66 per month
Work Location: In person
