About the Role
mypatta is looking for a detail-oriented and proactive Customer Support Executive to join our Operations team. This role is ideal for someone who enjoys research, problem-solving, customer interaction, and working with digital platforms. You will play a key role in ensuring customer requests are processed accurately, efficiently, and within committed timelines.
Key Responsibilities
- Process and manage customer requests with accuracy and attention to detail.
- Verify information and ensure all required details are complete before processing.
- Communicate with customers via phone, WhatsApp, or email to clarify information and resolve queries.
- Research and identify reliable sources to retrieve or verify required information.
- Coordinate with internal teams to ensure timely completion of customer requests.
- Maintain accurate records and update order statuses in internal systems.
- Handle multiple customer requests simultaneously while meeting quality and turnaround standards.
- Continuously learn and adapt to new processes, platforms, and workflows.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Education:
Experience:
- Work ethic: 1 year (Preferred)
Language:
Location:
- Anantapur, Andhra Pradesh (Anantapur) (Required)
Work Location: In person
