Operations Manager (EdTech & Multi-Branch)
Organization: ALIMS School of Business
Locations Covered: Manjeri (HQ), Kochi, Calicut
Employment Type: Full-Time
Department: Operations
About ALIMS School of Business
At ALIMS School of Business, we are redefining higher education and skill development through our innovative Applied Learning System (ALS). We bridge the gap between academia and corporate readiness by delivering hands-on, career-focused BBA, B.Com, and MBA skill-based programs. We are seeking a dynamic, passionate, and relentless leader to oversee multi-branch operations and drive our EdTech hybrid learning engine.
Position Overview
The Operations Manager will be the operational backbone of ALIMS across our 3 branches (Manjeri, Kochi, and Calicut). This role requires a hands-on strategist and executor who can seamlessly manage day-to-day physical branch operations, streamline our EdTech platform/LMS delivery, enforce quality control, and lead branch managers to achieve operational excellence.
Travel Expectation: Frequent travel between Manjeri, Kochi, and Calicut is required to ensure consistent standard operating procedures (SOPs), staff alignment, and facility audits across all campuses.Key Responsibilities1. Multi-Branch Operations & Resource Management
- Supervise day-to-day campus administration, facility management, and academic logistics across all 3 branches (Manjeri, Kochi, Calicut).
- Ensure strict adherence to ALIMS' Standard Operating Procedures (SOPs), brand standards, and code of conduct across all locations.
- Conduct regular branch audits and operational reviews to identify bottlenecks, resource gaps, or process inefficiencies.
- Coordinate cross-branch staffing, facility utilization, and supply chain/inventory management for smooth daily operations.
2. EdTech & Hybrid Delivery Management
- Manage daily operations of our EdTech tools, Learning Management Systems (LMS), and digital classroom infrastructure.
- Ensure flawless execution of hybrid classes, online module tracking, digital student attendance, and portal updates.
- Work closely with academic coordinators and tech teams to resolve technical glitches immediately, minimizing disruption to learning.
- Analyze student engagement metrics on the EdTech platform to drive course completion rates and interactive learning.
3. Team Leadership & Stakeholder Management
- Lead, mentor, and motivate campus operational teams, administrative staff, and branch coordinators.
- Act as a central point of contact between central management, branch staff, faculty, and technology partners.
- Foster an energetic, high-ownership workplace culture aligned with ALIMS’ core mission.
4. Quality Assurance, Compliance & Student Experience
- Maintain high standards of student satisfaction, handling operational escalations from students, parents, or faculty promptly.
- Assist in managing offline/online exam setups (e.g., ASAT), workshops, and campus events across branches.
- Monitor operating costs per branch, ensuring efficiency and cost optimization without compromising quality.
Required Candidate Profile
- Experience: 4 to 8 years of experience in operations management, preferably within EdTech, Higher Education Institutes, Business Schools, or Multi-Branch Training Networks.
- EdTech Tech-Savviness: Demonstrated hands-on experience handling LMS platforms, CRM software, digital learning tools, and hybrid delivery setups.
- Mobility & Flexibility: Willingness and ability to travel frequently across Manjeri, Kochi, and Calicut as needed.
- Leadership & Drive: High energy, passionate, and self-driven with a proven track record of managing multi-location teams.
- Problem-Solving & Agility: Strong crisis management skills; able to make clear, data-informed decisions in fast-paced environments.
- Communication: Exceptional verbal and written communication skills in English and Malayalam.
Key Performance Indicators (KPIs)
- Uptime and smooth operational flow of LMS/EdTech tools across all branches.
- Standardized compliance and audit scores across Manjeri, Kochi, and Calicut branches.
- Student and faculty operational satisfaction metrics.
- Cost efficiency and SLA adherence for branch operational workflows.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
