Job Summary:
The CRM Executive is responsible for maintaining strong relationships with customers, ensuring high customer satisfaction, managing customer feedback, coordinating service follow-ups, and supporting sales and after-sales activities. The role focuses on improving customer retention and enhancing the overall customer experience.
Key Responsibilities:
- Handle customer inquiries, complaints, and feedback professionally.
- Conduct post-sales and post-service follow-up calls.
- Maintain accurate customer records in the CRM system.
- Schedule service reminders, insurance renewals, and periodic maintenance follow-ups.
- Coordinate with the Sales and Service departments to resolve customer concerns.
- Monitor customer satisfaction through surveys and feedback calls.
- Generate daily, weekly, and monthly CRM reports.
- Ensure timely closure of customer complaints.
- Maintain customer retention and loyalty programs.
- Assist in planning customer engagement activities and promotional campaigns.
- Achieve customer satisfaction (CSI) and retention targets.
- Ensure compliance with company policies and CRM processes.
Required Skills:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Knowledge of CRM software and MS Office (Excel, Word, Outlook).
- Ability to handle customer complaints effectively.
- Good analytical and reporting skills.
- Multitasking and problem-solving abilities.
- Team player with a positive attitude.
Qualifications:
- Bachelor's degree in any discipline (BBA, B.Com, BA, or equivalent preferred).
- 3–4 years of experience in CRM, Customer Service, or the Automobile industry.
Preferred Knowledge:
- Experience with automobile dealerships.
- Understanding of vehicle sales and after-sales service processes.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
