Senior HR Business Partner
Company: VOW
Location: Sector 51, Gurgaon
Work Mode: Hybrid
Department: Human Resources & Business Development
Experience Required: 5–8 Years
Employment Type: Full-Time
About VOW
VOW is a dynamic hospitality and catering solutions company specializing in corporate catering, institutional food services, cafeteria management, healthcare food operations, bakery solutions, and curated event catering experiences.
At VOW, we focus on delivering quality-driven food experiences backed by operational excellence, innovation, hygiene, and customer-centric service standards. Our growing portfolio includes corporate offices, healthcare institutions, and large-scale event catering operations across Gurgaon and NCR.
We believe in building strong client relationships, creating efficient systems, and fostering a people-first culture that drives long-term growth and operational success.
Position Summary
We are looking for a proactive and business-oriented Senior HR Business Partner who can strategically manage HR operations while actively contributing towards business growth and client relationship development.
The ideal candidate will play a dual role involving:
- HR leadership and employee engagement
- Administration and talent management
- Client coordination and business meeting generation for VOW’s catering services
This role requires excellent communication skills, leadership capabilities, operational understanding, and a data-driven approach to decision-making.
Key Responsibilities (KRA)1. Client Meeting Coordination & Business Development Support
- Fix and coordinate meetings with pre-existing and prospective clients for VOW Catering Services
- Build and maintain professional relationships with corporate clients and stakeholders
- Support business expansion initiatives through networking and lead generation
- Coordinate with operations and leadership teams for client requirements and presentations
- Maintain client interaction records and follow-up schedules
2. HR Operations Management
- Overlook end-to-end HR activities on a month-on-month basis
- Monitor employee attendance, onboarding, documentation, compliance, and HR records
- Ensure smooth execution of HR policies, processes, and employee lifecycle management
- Coordinate recruitment requirements with department heads
- Support payroll coordination and manpower planning activities
3. Administration Management
- Supervise general administration activities across operations
- Coordinate with vendors, office administration staff, and facility teams
- Ensure smooth communication between departments and operational sites
- Maintain discipline, operational coordination, and workplace efficiency
- Monitor staff accommodation, uniforms, assets, and administrative compliance where required
4. Talent Management & Retention
- Develop employee engagement and retention initiatives
- Conduct employee feedback sessions and performance discussions
- Identify training and development requirements for teams
- Support leadership in building a positive and growth-oriented work culture
- Drive employee motivation, grievance handling, and conflict resolution processes
5. Data-Driven Insights & Reporting
- Prepare monthly HR and operational MIS reports
- Analyze manpower trends, attrition, hiring requirements, and employee productivity data
- Share actionable insights with management for process improvement
- Maintain dashboards related to recruitment, retention, attendance, and employee performance
- Support decision-making through structured reporting and analytics
Required Skills & Competencies
- Strong communication and interpersonal skills
- Excellent coordination and relationship management abilities
- Strong understanding of HR operations and administration
- Ability to multitask in a fast-paced hospitality environment
- Proficiency in MS Excel, HR reporting, and data management
- Leadership, problem-solving, and organizational skills
- Client-facing confidence and professional presentation skills
Preferred Background
- Experience in Hospitality, Catering, Food Services, Healthcare, or Facility Management industries preferred
- Prior experience in HRBP or senior HR operations role with business coordination responsibilities
- Exposure to workforce management for multiple operational sites will be an added advantage
Qualification
- MBA / PGDM in Human Resources, Business Administration, or related field
- Relevant certifications in HR or analytics will be an advantage
What We Offer
- Opportunity to work in a growing hospitality and catering brand
- Hybrid and flexible working environment
- Leadership exposure and cross-functional responsibilities
- Career growth opportunities in HR and business strategy
Pay: ₹35,000.00 - ₹60,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: Hybrid remote in Gurugram, Haryana (Gurugram)
