Job Summary
Chesa Dental Care Services is looking for a skilled and customer-focused Radiology Technician – Dental Equipment to support the installation, application, training, and troubleshooting of advanced dental imaging systems. The ideal candidate should have hands-on experience with Dental OPG, CBCT, RVG, and Intraoral X-ray systems, along with the ability to train dental professionals on equipment operation and imaging protocols.
The role involves regular interaction with dentists, clinics, hospitals, and channel partners to ensure proper installation, smooth operation, and optimal utilization of dental imaging equipment.
Key Responsibilities
1. Equipment Installation & Commissioning
- Assist in the installation and commissioning of dental imaging equipment, including:
- CBCT Systems
- OPG (Orthopantomogram) Machines
- RVG (Radiovisiography) Systems
- Intraoral X-ray Units
- Intraoral Scanners (where applicable)
- Perform pre-installation site inspections and coordinate installation requirements with customers.
- Ensure successful installation, calibration, and operational readiness of equipment.
2. Clinical Application Support
- Provide application support to dentists, orthodontists, oral surgeons, and clinic staff.
- Demonstrate proper usage of dental imaging equipment.
- Train users on patient positioning, image acquisition techniques, and software functionality.
- Ensure users are able to operate the equipment independently after installation.
3. Customer Training
- Conduct product demonstrations for customers.
- Train doctors and clinical staff on:
- Equipment operation
- Software usage
- Image acquisition
- Patient positioning
- Radiation safety protocols
- Image optimization
- Conduct refresher training sessions whenever required.
4. Technical Troubleshooting
- Identify and troubleshoot basic hardware and software issues.
- Provide first-level technical support to customers.
- Coordinate with service engineers for major technical issues.
- Follow up until customer issues are completely resolved.
5. Preventive Maintenance Support
- Support scheduled preventive maintenance visits.
- Perform routine equipment inspections.
- Verify calibration and imaging quality.
- Report equipment abnormalities to the service team.
6. Customer Relationship Management
- Build strong relationships with dentists, hospitals, and dental clinics.
- Ensure high customer satisfaction through timely support.
- Address customer concerns professionally.
- Collect customer feedback and share improvement suggestions with the management team.
7. Product Demonstrations
- Conduct live demonstrations of dental imaging equipment.
- Explain product features and clinical benefits.
- Assist the sales team during customer presentations.
- Support exhibitions, conferences, workshops, and promotional events whenever required.
8. Documentation
Maintain accurate documentation related to:
- Installation Reports
- Training Reports
- Service Visit Reports
- Customer Feedback
- Equipment Checklists
- Site Inspection Reports
- Preventive Maintenance Records
- Product Demonstration Reports
9. Coordination
Coordinate effectively with:
- Sales Team
- Service Engineers
- Product Specialists
- Warehouse & Dispatch Team
- Customers
- Management
Ensure timely installation, service support, and customer issue resolution.
10. Travel
- Travel to customer locations for installations, demonstrations, training, and support.
- Be willing to travel extensively as per business requirements.
Required SkillsTechnical Skills
- Hands-on experience with:
- Dental OPG Systems
- CBCT Systems
- RVG Systems
- Intraoral X-ray Equipment
- Knowledge of dental radiology principles.
- Understanding of digital imaging software.
- Basic networking knowledge for equipment connectivity.
- Basic computer hardware and software troubleshooting.
- Knowledge of Windows operating systems.
- Familiarity with PACS/DICOM concepts is an added advantage.
Functional Skills
- Excellent customer handling skills.
- Strong communication and presentation skills.
- Ability to conduct product demonstrations and training sessions.
- Good analytical and troubleshooting abilities.
- Strong documentation skills.
- Ability to work independently with minimal supervision.
- Good coordination and time management skills.
Educational Qualification
- Diploma/Bachelor's Degree in Radiology, Medical Imaging Technology, Dental Technology, Biomedical Engineering, or any related field.
- Certification in Radiology or Medical Imaging Technology is preferred.
Experience
- Minimum 2–4 years of relevant experience in dental imaging equipment, radiology applications, or clinical application support.
- Experience in handling dental radiology equipment is mandatory.
- Experience in customer-facing technical support or application training is preferred.
Key Performance Indicators (KPIs)
- Timely completion of installations.
- Customer satisfaction scores.
- Number of successful product demonstrations conducted.
- Application training completion rate.
- First-level issue resolution rate.
- Equipment uptime and service response.
- Documentation accuracy.
- Customer feedback and retention.
- Support provided to the sales team for successful product implementation.
Preferred Candidate Profile
The ideal candidate should have:
- Strong knowledge of dental imaging systems and radiology workflows.
- Excellent presentation and customer interaction skills.
- Ability to train dentists and clinical staff confidently.
- Strong troubleshooting and problem-solving abilities.
- A willingness to travel extensively to customer locations.
- Professional attitude with a customer-centric approach.
- Ability to work collaboratively with sales, service, and technical teams.
- High attention to detail, accountability, and commitment to delivering exceptional customer support.
Why Join Chesa Dental Care Services?
- Opportunity to work with advanced dental imaging technologies.
- Exposure to leading dentists, hospitals, and dental institutions.
- Career growth in clinical applications and technical support.
- Continuous learning and product training.
- Dynamic and collaborative work environment.
For more information, please contact: 90356 23745 or share your resume to [email protected]
Pay: ₹8,086.00 - ₹44,211.11 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
Work Location: In person
