# JOB DESCRIPTION – SERVICE ENGINEER
**Department:** Service / After Sales
**Position:** Service Engineer
**Location:** Indore & Bhopal, Madhya Pradesh
**Industry:** Construction & Heavy Equipment
**Brands:** Doosan / Bobcat & CONMAT
**Reporting To:** Service Manager / Branch Manager
**Employment Type:** Full-Time
**Travel:** Extensive travel to customer/project sites as required
## 1. Job Purpose
To provide efficient technical and after-sales service support for **Doosan/Bobcat and CONMAT construction equipment**, ensuring maximum machine uptime, quick resolution of breakdowns, customer satisfaction, and growth of the dealership's service and spare-parts business.
The role will involve field service, machine installation and commissioning, preventive maintenance, troubleshooting, warranty support, customer coordination, and service documentation.
## 2. Key Responsibilities
### A. Field Service & Troubleshooting
* Attend customer breakdown and service calls within the assigned territory.
* Diagnose and resolve **mechanical, hydraulic, electrical and engine-related problems**.
* Carry out inspection, repair, maintenance and machine health checks at customer sites.
* Minimize machine downtime through quick and effective troubleshooting.
* Conduct preventive and corrective maintenance as per OEM/service schedules.
* Identify recurring technical issues and recommend permanent corrective actions.
### B. Installation & Commissioning
* Carry out **installation, erection and commissioning** of new machines/equipment.
* Conduct pre-delivery inspection (PDI) and machine readiness checks.
* Ensure proper machine setup before handing over equipment to the customer.
* Conduct machine testing and performance checks after installation/repair.
* Provide basic operator training regarding machine operation, safety and maintenance.
### C. Customer Support
* Maintain professional relationships with customers, operators and site personnel.
* Understand customer complaints and provide timely technical solutions.
* Explain machine maintenance requirements and recommend best operating practices.
* Follow up with customers after service to ensure satisfactory resolution.
* Escalate critical technical issues to the Service Manager/OEM technical team.
### D. Warranty & Service Documentation
* Handle warranty-related service cases as per company/OEM procedures.
* Prepare accurate **job cards, service reports, inspection reports and warranty claims**.
* Record machine breakdown history, service activities and replaced components.
* Ensure timely submission and closure of service reports.
* Maintain proper records of machine serial numbers, service history and customer complaints.
### E. Spare Parts & After-Sales Business
* Identify defective/replacement parts during service visits.
* Prepare and recommend spare-parts requirements to customers.
* Coordinate with the Parts Department for availability and timely supply.
* Generate opportunities for **spare-parts sales, repair jobs, AMC/service contracts and preventive maintenance**.
* Support the dealership in achieving assigned service and parts revenue targets.
### F. Coordination & Reporting
* Coordinate with Sales, Parts, Workshop and Service teams.
* Plan daily field visits based on breakdowns, scheduled services and customer requirements.
* Submit daily/weekly service activity reports to the reporting manager.
* Maintain customer and machine databases.
* Monitor pending service calls and ensure timely closure.
* Report major technical issues and recurring failures with root-cause analysis.
### G. Safety & Compliance
* Follow all company, OEM and customer-site safety procedures.
* Use appropriate PPE and ensure safe working practices at customer sites.
* Ensure machines are serviced and repaired according to prescribed technical standards.
* Maintain good housekeeping and safe handling of tools, parts and equipment.
## 3. Required Technical Skills
* Strong knowledge of **construction/heavy equipment**.
* Good understanding of:
* Diesel engines
* Hydraulic systems
* Transmission systems
* Electrical systems
* Sensors and control systems
* Mechanical components
* Preventive maintenance
* Breakdown troubleshooting
* Ability to read basic hydraulic/electrical diagrams.
* Knowledge of diagnostic tools and service equipment.
* Basic knowledge of MS Office and service reporting systems.
Doosan/Bobcat's equipment portfolio includes loaders, compact track loaders, backhoe loaders, mini excavators, forklifts and other equipment, while CONMAT operates in construction equipment including batching plants, concrete mixers, pavers, pumps and self-loading mixers.
## 4. Educational Qualification
**Preferred:**
* Diploma / B.E. / B.Tech in:
* Mechanical Engineering
* Automobile Engineering
* Electrical Engineering
* Relevant technical qualification
## 5. Experience
* **2–5 years** of relevant experience in construction equipment, heavy machinery, earthmoving equipment, concrete equipment or similar industry.
* Experience with **OEM/dealership service operations** will be preferred.
* Candidates with strong hands-on technical knowledge may also be considered.
## 6. Required Competencies
* Strong troubleshooting and problem-solving ability
* Customer-oriented approach
* Good communication skills
* Ability to work independently in the field
* Good coordination and follow-up skills
* Willingness to travel extensively across Indore, Bhopal and surrounding territories
* Ability to work under pressure and attend urgent breakdown calls
* Strong service documentation and reporting skills
* Teamwork and professional behaviour
## 7. Key Performance Indicators (KPIs)
* Number of service/breakdown calls attended
* First-time resolution rate
* Average machine downtime / MTTR
* Preventive maintenance completion
* Customer satisfaction
* Service call closure within TAT
* Job-card and service-report accuracy
* Warranty claim submission and closure
* Spare-parts sales generated through service
* AMC/service contract leads
* Service revenue achievement
* Machine uptime and repeat-breakdown reduction
## 8. Preferred Candidate Profile
**Ideal candidate:** A technically strong and customer-focused Service Engineer having hands-on experience with construction/heavy equipment, capable of independently handling field breakdowns, machine commissioning, preventive maintenance and customer complaints.
**Preferred Industry Experience:**
Construction Equipment / Earthmoving Equipment / Concrete Machinery / Heavy Machinery / Mining Equipment / Material Handling Equipment / OEM Dealership.
**Location:** Indore & Bhopal, Madhya Pradesh
**Salary:** As per experience and industry standards
**Joining:** Immediate / Short Notice Preferred
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
