Job Summary
We are looking for a proactive and detail-oriented E-commerce Executive to manage our online marketplace
business. The ideal candidate will be responsible for product listings, inventory management, order processing,
marketplace optimization, and coordinating with internal teams to ensure smooth day-to-day e-commerce
operations.
Key Responsibilities
Marketplace Management
- Manage seller accounts across marketplaces such as Amazon, Flipkart, Myntra, JioMart, Ajio, FirstCry, Nykaa,
and other e-commerce platforms.
- Create, update, and optimize product listings with accurate titles, descriptions, keywords, images, and
specifications.
- Ensure catalogue quality and resolve listing issues promptly.
Inventory & Order Management
- Monitor inventory levels and coordinate replenishment with the warehouse team.
- Process and track customer orders to ensure timely dispatch.
- Coordinate with logistics partners to resolve shipment delays and delivery issues.
- Minimize order cancellations and stock-outs.
Sales & Performance Monitoring
- Track daily sales performance and marketplace KPIs.
- Analyze product performance and identify opportunities to improve sales.
- Monitor Buy Box performance, pricing competitiveness, and product rankings.
- Prepare daily, weekly, and monthly sales reports.
Customer Experience
- Monitor customer feedback, ratings, and reviews.
- Resolve customer complaints and marketplace escalations.
- Maintain high seller performance metrics.
Operations
- Coordinate with procurement, warehouse, finance, and customer support teams.
- Ensure compliance with marketplace policies.
- Maintain accurate documentation and reports.
Required Skills
- Good understanding of major e-commerce marketplaces.
- Knowledge of Excel/Google Sheets (VLOOKUP, Pivot Tables, basic formulas preferred).
- Strong analytical and problem-solving skills.
- Excellent communication and coordination abilities.
- Ability to multitask and meet deadlines.
- Attention to detail and strong organizational skills.
Preferred Skills
- Experience with Amazon Seller Central and Flipkart Seller Hub.
- Familiarity with ERP, inventory management systems, or OMS.
- Knowledge of product SEO and catalogue optimization.
- Experience with Canva or basic image editing is an advantage.
Qualifications
- Bachelor's degree in Business, Commerce, Marketing, or a related field.
- Freshers with relevant internships are welcome to apply.
- 1–2 years of experience in e-commerce or marketplace operations is preferred.
Key Performance Indicators (KPIs)
- Sales growth
- Listing accuracy
- Inventory accuracy
- Order processing time
- Order cancellation rate
- Return rate
- Customer ratings and reviews
- On-time dispatch percentage
- Marketplace account health
Working Relationships
- Warehouse & Operations Team
- Procurement Team
- Marketing Team
- Finance Team
- Customer Support Team
- Marketplace Account Managers
What We Offer
- Competitive salary
- Learning and career growth opportunities
- Exposure to multiple leading marketplaces
- Supportive and collaborative work environment
Job Types: Full-time, Permanent, Fresher
Pay: ₹7,500.00 - ₹15,000.00 per month
Benefits:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Work Location: In person
