Role Description :
A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over the phone, collecting some basic information and helping them understand the process they would embark upon. We are not however driven by sales quotas or the like but instead measure by the quality of each interaction. We have the information to change lives and such it is our responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to this possible life changing experience.
Responsibilities :
- Engage with Incoming Leads: Actively listen and engage in detailed conversations with potential clients to understand their health needs.
- Communicate Program Information: Clearly convey the limitations and processes of the program to ensure potential clients have a realistic understanding.
- Client Check-Ins: Regularly follow up with onboarded clientsto gauge theirsatisfaction and address any concerns.
- Empathy in Client Interactions: Be attentive to clients’ current situations,showing empathy and understanding of their positions.
- Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and resolve client requests effectively.
- Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead management software to track interactions and manage leads efficiently.
Requirements:
- Bachelor's degree in Marketing, Communications, or a related field.
- Education: Bachelor’s Degree (Currently pursuing students can apply).
- Languages: Fluency in English is a must.
- Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is a plus.
- Strong interpersonal and communication skills with the ability to build rapport with clients.
- Time management.
- Empathy.
- Listening skills.
Pay: ₹400,000.00 - ₹700,000.00 per year
Benefits:
Work Location: In person
