Job Title – Lead - Application Maintenance Support – Specialist - ACS Song
Management Level: Level 9- Specialist
Location: Kochi
Must have skills: Node.Js/Java
Good to have skills: Cloud Platform
Experience: 5 -8 years of experience is required
Educational Qualification: Graduation (Accurate educational details should capture)
Job Summary
We are seeking an experienced Lead Application Maintenance Support Engineer with strong expertise in Node.js or Java, along with Front-End technologies. The ideal candidate should not only have deep technical skills in debugging and problem resolution but also the ability to guide junior members, coordinate with cross-functional teams, and ensure stable and reliable application operations.
Roles and Responsibilities
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Act as a senior point of contact for major application development, application maintenance and production support activities.
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Lead the resolution of complex incidents, performance issues, and outages, ensuring minimal business impact.
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Perform detailed root cause analysis (RCA) and drive permanent solutions for recurring problems.
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Provide technical guidance and mentorship to junior team members.
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Collaborate with cross-functional teams to ensure quality of delivery , seamless deployments and system stability.
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Review and improve existing monitoring, logging, and alerting mechanisms.
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Ensure compliance with SLAs, escalation protocols, and stakeholder communication.
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Work flexibly across rotational shifts and provide leadership during critical support windows.
Professional and Technical Skills
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5-8 years of experience in application development /maintenance with strong exposure to production systems.
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Hands-on expertise in Node.js or Java.
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Solid understanding of frontend frameworks (React, Angular, or similar).
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Strong debugging and performance tuning skills across application layers.
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Proficiency in data troubleshooting.
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Experience with APIs, microservices, and web-based applications.
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Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.
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Exposure to monitoring and logging tools (Splunk, ELK, New Relic, Grafana, Prometheus).
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Excellent communication and leadership skills to handle escalations and stakeholder updates.
Additional Information
About Our Company | Accenture (do not remove the hyperlink)
