Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business processes while continuously seeking opportunities for improvement and optimization.
As Network Tower team lead, you will act as the ongoing interface for your network steams. Your typical day will involve collaborating with teams, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:
- Engage with multiple teams and contribute on key decisions.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Develop and maintain technical documentation for troubleshooting and knowledge sharing.
- Troubleshoot and resolve system or application issues.
Professional & Technical Skills:
- Cisco Wireless, Branch SDWAN, Routing and Switching
- Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP
- Good to have knowledge on Skills : Automation, Wireless, Firewalls
- Proficiency in SD-WAN Operations and implementation
- Experience in troubleshooting network connectivity issues.
- Hands-on Experience with network monitoring tools.
Additional Information:
- Minimum 3 - 8 years of experience
- Flexible to work in 24x7 rotational shifts, including weekend
- Excellent communication skills
