Job Title: CRM cum Administration Officer
Location: Mangaluru, Karnataka
Industry: EV Charging Infrastructure & Solar Energy
Employment Type: Full-Time
Salary: ₹30,000 – ₹35,000 per month (Based on experience and current CTC)
About the Company
We are a rapidly growing organization in the Electric Vehicle (EV) Charging Infrastructure and Solar Energy sector, dedicated to delivering innovative energy solutions and exceptional customer experiences. We are looking for a proactive and organized CRM cum Administration Officer to support our operations at our Mangaluru office.
Key ResponsibilitiesCustomer Relationship Management (CRM)
- Manage customer inquiries, complaints, and service requests professionally.
- Build and maintain strong relationships with customers, clients, and business partners.
- Conduct regular customer follow-ups and ensure timely issue resolution.
- Maintain and update customer records and CRM databases accurately.
- Coordinate with sales, service, and technical teams to ensure customer satisfaction.
- Prepare customer communication reports and service updates.
Administration
- Handle day-to-day office administration and operational support activities.
- Maintain office records, files, contracts, and documentation.
- Coordinate meetings, appointments, and official correspondence.
- Prepare reports, presentations, and management MIS reports.
- Support management with administrative and coordination tasks.
- Ensure smooth office operations and compliance with company procedures.
Eligibility Criteria
- Graduate in any discipline.
- Minimum 3 years of experience in CRM, Customer Service, Administration, Office Coordination, or related roles.
- Fluency in Malayalam and Kannada is mandatory.
- Good communication skills in English.
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
- Strong organizational, multitasking, and problem-solving skills.
- Experience in the EV, Solar, Automobile, Electrical, or Service Industry will be an added advantage.
- Immediate joiners will be given preference.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
