- Provide organisation-wide technical support for staff, including troubleshooting hardware, software, networking, and system-related issues.
- Coordinate procurement, setup, maintenance, inventory management, and lifecycle tracking of laptops, desktops, peripherals, networking devices, and other ICT equipment required for organisational activities.
- Support employee onboarding and induction by configuring systems, setting up devices, creating user access where required, and orienting staff on organisational technology platforms and workflows.
- Ensure continuous technical support and mentoring for staff members through in-person, remote, and on-call assistance.
- Configure, maintain, and troubleshoot office IT infrastructure including internet connectivity, LAN/WAN networks, printers, projectors, smart TVs, conferencing systems, and workshop equipment.
- Support and maintain Linux-based Ubuntu and other OS based systems and FOSS applications used across organisational programs and teams.
- Coordinate with external vendors and service providers for hardware repairs, internet services, warranty support, and procurement processes.
- Maintain IT asset records, software inventories, and basic technical documentation related to organisational technology systems and devices.
- Develop simple user manuals, troubleshooting guides, and self-learning materials for staff.
- Support digital collaboration platforms, organisational websites, and learning management systems including Moodle, WordPress, Drupal, and MediaWiki.
- Support technology setup and troubleshooting during organisational events, workshops, webinars and training programs.
- Visit schools, colleges, and partner institutions regularly to support ICT-integrated programs and assist with hardware/software installations and troubleshooting
- Design and conduct technology training programs for teachers, teacher educators, staff, and partner institutions on the use of FOSS applications and digital technologies.
- Support the resource creation team by exploring and maintaining FOSS tools for audio-visual creation, editing, and digital content workflows.
Pay: From ₹11,295.34 per month
Work Location: In person
