Job Description – Online Sales Support Executive
Position
Online Sales Support Executive
Department
OMG (Online Manangment Group)
Location
Ahmedabad- C.G Road
Shift
- Day Shift
- Night Shift: 3:00 PM to 12:00 AM
Job Summary
We are looking for a proactive and customer-focused Online Sales Support Executive to support the sales team by handling online inquiries, assisting customers with travel-related information, and ensuring smooth coordination throughout the booking process.
Key Responsibilities
- Handle customer inquiries received through WhatsApp, email, website, and social media platforms.
- Assist the sales team by sharing tour packages, quotations, and travel information.
- Follow up with prospective customers and maintain lead records.
- Coordinate with the Sales, Operations, and Ticketing teams for seamless customer service.
- Assist customers with booking procedures and required travel documentation.
- Maintain accurate customer data and update records in the CRM system.
- Ensure timely responses to all customer queries.
- Provide excellent customer support and resolve basic customer concerns.
- Achieve daily follow-up and response targets.
Eligibility
- Graduate in any discipline.
- 0–2 years of experience in Sales Support, Customer Support, or the Travel Industry.
- Freshers with good communication skills are also welcome to apply.
- Good communication skills in English,Hindi and Gujrati.
- Basic knowledge of MS Office and CRM software.
- Strong coordination and interpersonal skills.
- Willingness to work in Day Shift or Night Shift (3:00 PM – 12:00 AM).
Preferred Skills
- Customer-centric approach.
- Good organizational and time management skills.
- Ability to work in a fast-paced environment.
- Problem-solving skills.
- Basic knowledge of domestic and international travel will be an added advantage.
Benefits
- Training and career growth opportunities.
- Friendly and professional work environment.
Pay: ₹10,000.00 - ₹20,000.00 per month
Application Question(s):
- Ready to work Night Shift ( 3 PM TO 12 PM
Language:
- English, Gujarati (Required)
Willingness to travel:
Work Location: In person
