Job Title: Front Office Executive
Job Summary
We are looking for a dynamic and customer-focused Front Office Executive to manage client interactions, handle enquiries, and coordinate home healthcare services. The ideal candidate should have strong communication and convincing skills, along with the ability to build and maintain client relationships.
Key Responsibilities
- Handle and convert enquiry calls received at the front office
- Explain company services to prospective clients and schedule face-to-face meetings
- Develop and maintain strong relationships with clients and their families
- Maintain accurate records of enquiries, registered clients, and active patients
- Coordinate with internal teams for initial patient assessments and service delivery
- Schedule skilled visits, therapy sessions, and doctor consultations
- Prepare client service agreements and ensure proper documentation
- Collect payments for initial assessments and track pending dues
- Monitor client satisfaction through feedback, emails, and reviews
- Resolve client issues and ensure high-quality service delivery
- Visit clients when required to ensure service standards are met
- Provide regular reports on client satisfaction, retention, and growth
- Ensure proper closure of services, including billing and documentation
Eligibility Criteria
- Minimum qualification: Plus Two (12th Pass)
- Experience:
- Minimum 1 year in client relationship management
- Minimum 1 year in front office operations
Skills Required
- Excellent communication and interpersonal skills
- Strong convincing and negotiation abilities
- Good organizational and multitasking skills
- Basic computer knowledge (scheduling and accounting software preferred)
Language Requirements
- Malayalam (Required)
- English (Required)
Certification
- Valid Driving Licence (Required)
Salary & Benefits
- Salary: ₹18,000 – ₹20,000 per month
- Provident Fund
- Performance Bonus
- Yearly Bonus
Work Details
- Job Type: Full-time, Permanent
- Shift: Day Shift
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
