Job Description
About Us
Universal EV is a US-based company seeking a detail-oriented and organized Zoho CRM Administrator to support our sales and business operations. The ideal candidate will be responsible for maintaining accurate CRM records, managing workflows, generating reports, and ensuring efficient use of the Zoho CRM platform across the organization.
Work Schedule
- Monday to Friday: Work From Office (10:00 AM – 6:00 PM)
- Saturday: Work From Home
- Occasional evening meetings may be required to coordinate with US-based team members.
Key Responsibilities
- Create, update, and maintain leads, contacts, accounts, deals, and activities within Zoho CRM.
- Ensure data accuracy, completeness, and consistency across CRM records.
- Monitor and manage daily CRM activities and user requests.
- Generate reports, dashboards, and performance metrics for management review.
- Assist with workflow setup, automation, and process improvements within Zoho CRM.
- Maintain user access, permissions, and CRM configurations as required.
- Coordinate with sales and operations teams to ensure timely CRM updates.
- Identify and resolve data quality issues.
- Support CRM-related training and provide assistance to team members when needed.
- Document processes and maintain CRM best practices.
Required Qualifications
- Minimum 2 years of hands-on experience using Zoho CRM.
- Strong understanding of CRM data management and reporting.
- Proficiency in Microsoft Excel and/or Google Sheets.
- Familiarity with workflows, automation, and CRM customization.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Good written and verbal communication skills.
- Ability to handle confidential business information professionally.
Preferred Qualifications
- Experience working with sales, customer service, or business operations teams.
- Knowledge of CRM reporting and dashboard creation.
- Experience improving business processes through CRM automation.
Pay: ₹23,000.00 - ₹30,000.00 per month
Work Location: In person
