Telecaller – Debt Collections Executive
Location: Kirti Nagar, New Delhi
Job Type: Full-Time
Industry: Financial Services / Collections
Job Summary
we are seeking motivated and confident Telecallers to join our Collections Team. The selected candidate will be responsible for connecting with customers over calls, following up on pending payments, and assisting them in resolving their outstanding dues in a professional manner.
Key Responsibilities
- Make outbound calls to customers regarding pending payments.
- Follow up on payment commitments and due dates.
- Explain payment options and assist customers in resolving account-related concerns.
- Maintain accurate call records and customer interaction details.
- Build positive customer relationships while ensuring timely follow-ups.
- Meet daily calling and recovery targets assigned by the team leader.
- Update CRM and internal systems with relevant information.
- Adhere to company guidelines and compliance standards.
Candidate Requirements
- Minimum 6 months of experience in Telecalling, Customer Service, Collections, Recovery, or a related field.
- Good communication skills in Hindi; basic English communication preferred.
- Strong negotiation and convincing abilities.
- Comfortable working with targets and performance metrics.
- Basic computer and data entry skills.
- Positive attitude and willingness to learn.
Working Schedule
- Monday to Saturday
- 9:00 AM – 6:00 PM
Compensation & Benefits
- Competitive salary package.
- Performance-based incentives.
- Career growth opportunities.
- Supportive and professional work environment.
- Training and development programs.
Preferred Skills
- Debt Collection or Recovery experience.
- CRM handling experience.
- Customer handling and objection-resolution skills.
Job Types: Full-time, Permanent
Work Location: In-person (Kirti Nagar, New Delhi)
Pay: ₹20,000.00 - ₹50,000.00 per month
Experience:
- Debt Collection : 1 year (Required)
License/Certification:
- Debt Recovery Agent Certificate? (Required)
Work Location: In person
