- answering customer queries or complaints) and outbound calls (sales, surveys, or follow-ups). Expertia AI
- Customer Support: Listening actively to clients, diagnosing issues, and providing timely and accurate solutions. Expertia AI
- Data Entry: Logging call details, updating customer profiles, and documenting resolution steps in CRM (Customer Relationship Management) software. Expertia AI +3
- Product/Service Education: Explaining features, pricing, and updates clearly to callers. Expertia AI
- Escalation: Identifying when a complex issue requires routing to a senior technician or specialized department.
Pay: ₹18,086.00 - ₹25,519.61 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
