We are looking for a compassionate and customer-focused Patient Relations Officer to join our team. The ideal candidate will act as a bridge between patients and healthcare providers, ensuring a smooth and positive patient experience.
Key Responsibilities:
- Greet and assist patients with inquiries, appointments, and concerns.
- Handle patient complaints and provide effective resolutions.
- Coordinate with medical staff to ensure patient needs are met efficiently.
- Maintain accurate patient records and documentation.
- Educate patients about hospital policies, procedures, and available services.
- Collect patient feedback and suggest improvements for service quality.
- Ensure compliance with healthcare regulations and confidentiality policies.
Requirements:
- Bachelor’s degree in healthcare administration, business, or a related field.
- Minimum one year experience in a healthcare or customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
Benefits:
- Competitive salary
- Health insurance
- Professional development opportunities
If you are passionate about patient care and improving healthcare experiences, we encourage you to apply!
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
Experience:
- total work: 1 year (Required)
Work Location: In person
