Outskill helps organisations and individuals adopt AI and build future-ready skills. We're looking for a Community Engagement & Outcomes Manager / Senior Manager to own how we build community, surface success, and turn customer and learner results into proof the whole market can see. You'll engage and grow a community that spans enterprise customers, existing users, and learners from every line of business; quantify the outcomes they achieve; and develop a roster of advocates and references that strengthen Outskill's brand and credibility. This is a storytelling, community-building, and cross-functional role for someone who can move fluently from individual learners to CXOs.
Key Responsibilities
Community Building & Engagement
-
Build, grow, and nurture an engaged community across Outskill's user base — enterprise customers, existing users, and learners from every line of business.
-
Design and run engagement programs, rituals, and channels that keep members active, connected, and returning.
-
Be the trusted point of contact for the community, gathering feedback and surfacing needs.
Success Outcomes & Storytelling
-
Surface and quantify success outcomes — ROI, adoption, career progression, and business impact — from across the customer and learner base.
-
Turn those outcomes into compelling case studies, testimonials, and impact narratives across formats.
-
Maintain a living library of proof that Sales, Marketing, and Leadership can draw on.
Advocacy & Champion Development
-
Identify and develop champions and advocates across customers and learners, and grow them into public references.
-
Stand up and run a structured customer advocacy and reference program.
-
Build a reliable supply of referenceable accounts and speakers for Sales and Marketing.
Events & Thought Leadership
-
Plan and host webinars, roundtables, conferences, panels, and community initiatives that bring members together.
-
Create platforms and moments for customers and learners to share their stories and expertise.
-
Contribute to thought leadership that positions Outskill and its community as leaders in AI adoption.
Brand Amplification & Cross-Functional Partnership
-
Partner with Marketing to amplify success stories and strengthen Outskill's brand and visibility.
-
Work closely with Sales, Product, and Delivery to connect community insight and proof to commercial and product priorities.
-
Ensure a consistent, authentic community voice across channels.
Voice of Customer & Measurement
-
Act as the voice of the customer and learner back into product and GTM, bringing structured insight from the community.
-
Track and report on community engagement, advocacy output, and the outcomes the community achieves.
-
Use data to prioritise where to invest community and storytelling effort.
What Success Looks Like
-
A growing, engaged community spanning enterprise customers, existing users, and learners across lines of business.
-
A steady, dependable pipeline of quantified success stories, testimonials, and referenceable accounts.
-
A roster of active advocates and champions who speak, write, and refer on Outskill's behalf.
-
Measurable lift in Outskill's brand visibility and credibility, in partnership with Marketing.
Qualifications
Experience
-
6+ years in customer marketing, community management, customer advocacy, content / communications, or customer success.
-
A track record of building or growing communities and turning customer success into visible proof.
-
Experience running programs and initiatives end to end, from concept to measurable outcome.
Community & Advocacy Expertise
-
Hands-on experience building communities and developing advocates, ideally including a customer advocacy or reference program.
-
Comfortable engaging a broad base — from individual learners to senior enterprise stakeholders.
Storytelling & Content
-
A strong storyteller who can turn real results into compelling, quantified narratives across written, visual, and spoken formats.
-
Strong writing, content, and presentation skills tailored to varied audiences.
Cross-Functional & Stakeholder Engagement
-
Proven ability to work across teams — sales, marketing, product, and delivery — to turn community insight into action.
-
Credible with both customers / learners and internal senior stakeholders.
Process & Tool Proficiency
-
Comfortable across community platforms, CRM, and marketing / advocacy tools, and quick to adopt new tooling.
-
Data-literate — able to quantify outcomes and track community engagement and advocacy.
Preferred (Not Mandatory)
-
Background in AI, SaaS, HR Tech, L&D, or edtech.
-
Experience standing up a customer advocacy, reference, or ambassador program.
-
Familiarity with content production and event / webinar management.
Why Join Outskill?
-
Be part of a company redefining how professionals and enterprises adopt AI — at scale.
-
Build a community of advocates and a library of industry success stories from the ground up.
-
Shape how the market sees Outskill, working directly with founders, Marketing, and Sales.
-
Operate with ownership and autonomy in a fast-moving, mission-driven environment.
If you're excited about building community and turning customer and learner success into lasting impact, we'd love to hear from you.
