JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As a Transport Helpdesk Coordinator at JLL, you'll serve as the essential first point of contact for all transport-related queries, requests, and issues within our integrated facility management operations. This role sits at the intersection of client service excellence and operational coordination, where you'll manage daily transport bookings, track vehicle movements, and ensure seamless mobility solutions for our clients and their employees. You'll work closely with drivers, transport vendors, facility teams, and end users to deliver reliable, efficient transport services while maintaining accurate records and reporting. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this role, you'll be instrumental in keeping people moving and operations running smoothly. Your ability to stay calm under pressure, communicate clearly across diverse stakeholders, and problem-solve in real time will directly impact the daily experience of everyone who relies on our transport services.
What your day-to-day will look like:
Respond to incoming transport requests via phone, email, and helpdesk ticketing system, ensuring timely and professional service
Coordinate vehicle bookings and driver assignments, optimizing routes and schedules to meet service level agreements
Monitor real-time vehicle locations and adjust dispatch plans as needed to accommodate urgent requests or service disruptions
Maintain accurate records of all bookings, cancellations, vehicle maintenance schedules, and incident reports in the transport management system
Liaise with transport vendors and drivers to ensure vehicles are available, properly maintained, and meet safety and quality standards
Communicate proactively with clients and end users regarding booking confirmations, delays, vehicle changes, and service updates
Generate daily, weekly, and monthly reports on transport utilization, performance metrics, and service trends to support continuous improvement
Escalate operational issues, safety concerns, or service complaints to management promptly and assist in implementing corrective actions
Support billing and invoicing processes by verifying transport activity records and coordinating with finance teams
Required qualifications:
High school diploma or equivalent; associate degree in business administration, logistics, or related field preferred
Minimum 2 years of experience in helpdesk coordination, transport operations, facility management, or customer service roles
Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word) and experience with helpdesk or transport management software
Excellent verbal and written communication skills with the ability to interact professionally with diverse stakeholders
Demonstrated ability to multitask, prioritize competing demands, and maintain composure in fast-paced, high-pressure environments
Strong organizational skills and attention to detail in record-keeping, scheduling, and data entry
Flexibility to work shifts that may include early mornings, evenings, weekends, or on-call availability as business needs require
Preferred qualifications:
Experience in corporate transport operations, facility services, or integrated facilities management environments
Familiarity with GPS tracking systems, fleet management platforms, or computerized maintenance management systems (CMMS)
Knowledge of local transportation regulations, safety standards, and best practices in ground transport operations
Previous experience in a client-facing role within commercial real estate or professional services sectors
Certification in customer service, operations coordination, or related professional development programs
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
