Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Architect, a typical day involves designing and delivering comprehensive technology architectures tailored for platforms, products, or specific engagements. This role requires defining solutions that address critical aspects such as performance, capability, and scalability to ensure robust and efficient systems. The position demands continuous evaluation and refinement of architectural frameworks to align with evolving business needs and technological advancements, fostering innovation and seamless integration across various components.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead architectural reviews and ensure alignment with organizational standards and best practices.
- Facilitate knowledge sharing and mentorship within the team to promote professional growth.
- Coordinate cross-functional efforts to resolve complex technical challenges and optimize system performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong expertise in designing scalable and high-performance technology architectures.
- Experience in integrating diverse systems and platforms to create cohesive solutions.
- Ability to analyze and translate business requirements into technical specifications.
- Familiarity with cloud technologies and their application in architecture design.
- Skilled in evaluating emerging technologies to enhance platform capabilities.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
