Job Overview
Apprentice TOC Monitoring Engineer
Role Overview :
We are seeking a highly motivated and disciplined individual to join our Technical Operations Center (TOC) team as an Apprentice TOC Engineer ( Monitoring). This is an entry-level position for a fresher providing foundational experience in a mission-critical 24x7 support environment. The primary responsibility is to be the first line of defense, monitoring key systems, identifying anomalies, and ensuring prompt escalation.
Key Responsibilities:
- 24x7 Monitoring: Actively monitor multiple internal and client-facing applications, infrastructure, and services using various enterprise monitoring tools (e.g., Grafana, Monolith, etc.).
- Alert Triage & Initial Analysis: Acknowledge, categorize, and perform initial triage of all incoming alerts and incidents.
- Incident Logging: Accurately log all events and incidents in the ticketing system (Jira), ensuring comprehensive details are captured for escalation.
- Escalation Management: Follow established Standard Operating Procedures (SOPs) to escalate issues to the appropriate L2/L3 teams, Subject Matter Experts (SMEs), or development teams within defined SLAs.
- Documentation: Maintain and update runbooks and knowledge base articles related to monitoring procedures and common alerts.
- Shift Handoffs: Clearly and concisely communicate all active issues, pending tasks, and recent activity during shift changes.
Required Skills & Qualifications:
- Education: Fresh graduate (2023 to 2025) in a technical discipline (e.g., B.Tech, MCA, or equivalent).
- Availability: Must be willing and able to work a flexible 24x7 shift rotation, including nights, weekends, and holidays.
- Technical Aptitude: A strong interest in IT infrastructure, networking, and application support.
- Communication: Excellent written and verbal communication skills to clearly convey technical issues.
- Discipline: High level of discipline and attention to detail required for following strict operational procedures.
- Preferred (But not required): Basic knowledge of Linux/Unix command line or network concepts (TCP/IP).
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some
- best-in class benefits for families.
About OSTTRA
Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows – from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.
