.Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required
· Greet customers warmly and ascertain problem or reason for calling.
· Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.
· Maintain the tracker for enquiry follow up.
· Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
.Provide Information about new schemes and promotions to existing customers and well-wishers.
· Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.
· Maintain high customer satisfaction pre & post sales.
· Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency.
· Confirm and ensure the complaints with invoice
Job Type: Full-time
Pay: ₹13,500.00 - ₹16,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Education:
Experience:
- Technical support: 1 year (Preferred)
Work Location: In person
