Job Summary
We are looking for a highly skilled ServiceNow UI Builder Playbook Developer with 4+ years of hands-on experience in ServiceNow application development, UI Builder, and Playbook development. The ideal candidate will be responsible for designing modern, intuitive, and scalable user experiences using ServiceNow UI Builder, creating reusable UI components, configuring Playbooks, and integrating them seamlessly with ServiceNow workflows and platform capabilities.
The successful candidate should possess strong expertise in Now Experience Framework, ServiceNow platform customization, UI/UX best practices, and integration with backend workflows to deliver enterprise-grade ServiceNow solutions.
Key Responsibilities
- Design, develop, configure, and maintain ServiceNow UI Builder Playbooks for enterprise applications.
- Develop modern, responsive, and user-friendly interfaces using ServiceNow UI Builder and Now Experience Framework.
- Collaborate with business stakeholders, product owners, business analysts, and technical teams to gather requirements and translate them into scalable UI solutions.
- Build reusable UI components, custom pages, templates, and widgets to ensure consistency across ServiceNow applications.
- Configure and customize Playbooks to improve user productivity and business process automation.
- Integrate UI Builder applications with:
- Flow Designer
- Business Rules
- Script Includes
- REST APIs
- IntegrationHub
- Service Catalog
- Record Producers
- Develop client-side logic using JavaScript and ServiceNow scripting frameworks.
- Implement UI/UX best practices to enhance usability, accessibility, and responsive design.
- Optimize UI Builder applications for performance, scalability, and maintainability.
- Troubleshoot UI rendering, client scripting, Playbook configurations, and platform-related issues.
- Create and maintain technical documentation, configuration guides, design documents, and user manuals.
- Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.
- Stay current with new ServiceNow releases, Now Experience enhancements, and UI Builder capabilities.
Required Skills
- 4+ years of experience in ServiceNow development.
- Hands-on experience with ServiceNow UI Builder.
- Strong experience developing ServiceNow Playbooks.
- Good understanding of Now Experience Framework.
- Experience customizing ServiceNow applications using UI Builder.
- Strong knowledge of:
- JavaScript
- HTML5
- CSS3
- Experience with:
- Flow Designer
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- UI Actions
- Experience integrating ServiceNow with REST APIs and IntegrationHub.
- Knowledge of Service Catalog and Record Producers.
- Experience creating reusable UI components and templates.
- Strong debugging and troubleshooting skills.
- Experience working in Agile/Scrum environments.
- Excellent communication and documentation skills.
Preferred Skills
- ServiceNow App Engine Studio.
- Service Portal customization.
- Workspace customization.
- IntegrationHub.
- Performance Analytics.
- Virtual Agent.
- Knowledge Management.
- Employee Center.
- ITSM, ITOM, ITBM, HRSD, or CSM modules.
- ServiceNow ATF (Automated Test Framework).
- Source control using Git.
- UI/UX design principles.
- Responsive web design.
- Accessibility (WCAG) standards.
- Experience with enterprise ServiceNow implementations.
Responsibilities Beyond Development
- Collaborate with solution architects and business teams during solution design.
- Participate in sprint planning, backlog grooming, and Agile ceremonies.
- Provide production support and resolve UI-related issues.
- Recommend improvements to existing UI components and Playbooks.
- Mentor junior developers and share best practices.
- Ensure platform governance, coding standards, and development quality.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow UI Builder Micro-Certification
- ServiceNow Application Developer Certification
Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively.
- Strong stakeholder management skills.
- Attention to detail and commitment to delivering high-quality solutions.
- Ability to manage multiple priorities in a fast-paced environment.
Pay: Up to ₹1,795,996.00 per year
Work Location: In person
