The Receptionist serves as the first point of contact for students, staff, and visitors at the Birkbeck India Campus. The role is responsible for delivering a professional, welcoming, and efficient front-of-house service while supporting student enquiries, administrative processes, and campus operations. The post holder will contribute to a positive and inclusive student experience through excellent customer service and effective administrative support.
Key Responsibilities:
- Act as the first point of contact for all students, staff, visitors, and external stakeholders.
- Manage reception communications, including telephone calls, emails, and face-to-face enquiries.
- Provide accurate information and direct enquiries to the appropriate departments or services.
- Maintain a professional, welcoming, and well-organized reception environment.
- Coordinate incoming and outgoing mail, courier services, and deliveries.
- Deliver a consistently high standard of customer service in all interactions.
- Build positive relationships with diverse stakeholders through effective communication and interpersonal skills.
- Manage multiple enquiries and tasks efficiently within a busy environment.
- Prioritise workloads and respond to high volumes of interactions in a timely manner.
- Promote an inclusive, respectful, and student-centred environment in line with the institution’s Equality, Diversity, and Inclusion commitments.
- Ensure compliance with institutional IT policies, cybersecurity requirements, and applicable data protection legislation, including the Digital Personal Data Protection Act (DPDPA) 2023.
- Maintain accurate documentation, standard operating procedures (SOPs), and records.
- Adhere to health, safety, and workplace requirements in accordance with the Occupational Safety, Health and Working Conditions (OSH) Code.
Student Enquiries and Administrative Support
- Provide administrative support for student services and campus operations.
- Assist with student administration activities, including data entry, document management, and record maintenance.
- Support student lifecycle activities such as onboarding, orientation programmes, student events, and engagement initiatives.
- Receive, assess, and appropriately escalate student enquiries to ensure timely resolution.
- Maintain accurate student records and ensure information is handled confidentially and securely.
- Use Microsoft Office applications and relevant institutional systems to support administrative processes.
- Follow institutional procedures for handling sensitive and confidential information.
- Facilitate effective coordination between student services and other campus departments.
- Contribute to the smooth day-to-day operation of the campus through proactive administrative support.
- Ensure compliance with workplace safety requirements and institutional policies.
Person Specification Knowledge
- Basic understanding of administrative and reception processes within an office or educational environment.
- Awareness of customer service principles and student support services.
- Knowledge of systems used for front desk and reception operations.
Technical and Work-Based Skills
- Ability to manage front desk operations, including greeting visitors and handling enquiries.
- Proficiency in Microsoft Office applications, email systems, and scheduling/booking tools.
- Strong telephone etiquette and communication skills.
- Ability to manage records, appointments, and routine administrative tasks.
- Experience using student information systems or CRM platforms.
General Skills and Attributes
- Excellent customer service and interpersonal skills.
- Professional, approachable, and service-oriented manner.
- Strong organisational and time-management skills.
- Ability to work effectively in a fast-paced environment and manage competing priorities.
- High level of accuracy and attention to detail.
- Commitment to equality, diversity, and inclusion.
- Ability to work collaboratively as part of a team.
Experience
- Experience in a receptionist, customer service, or administrative role.
- Experience handling enquiries and resolving routine issues.
- Experience working within a student-facing, educational, or service-focused environment.
Qualifications
- Completion of secondary education (or equivalent qualification).
- Administrative, customer service, or related professional training/certification.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Ability to commute/relocate:
- Whitefield, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Mentioned your current CTC
Experience:
- Receptionist: 3 years (Preferred)
Work Location: In person
