Job Summary
An Education Counsellor is responsible for guiding prospective students in selecting suitable courses and programs based on their educational background, career aspirations, and interests. The role involves counselling students, managing admissions, following up on inquiries, and achieving enrollment targets while providing excellent customer service.
Key Responsibilities
- Counsel students regarding available courses, career opportunities, and admission procedures.
- Understand students' academic goals and recommend appropriate programs.
- Handle inbound and outbound calls, emails, and walk-in inquiries.
- Follow up with prospective students to convert inquiries into admissions.
- Explain course details, fee structure, scholarships, and payment options.
- Assist students with the application, documentation, and enrollment process.
- Maintain accurate records of leads, student interactions, and admissions in the CRM.
- Coordinate with academic and administrative teams for smooth admissions.
- Conduct campus tours and participate in educational seminars, webinars, and promotional events.
- Build and maintain strong relationships with students and parents.
- Meet monthly admission and revenue targets.
- Stay updated on course offerings, industry trends, and competitor activities.
Required Qualifications
- Bachelor's degree in any discipline (Master's degree is an advantage).
- 1–3 years of experience in education counselling, admissions, sales, or customer relationship management.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent verbal and written communication skills.
- Strong counselling and interpersonal abilities.
- Convincing and negotiation skills.
- Customer-focused approach.
- Good organizational and time management skills.
- Basic knowledge of MS Office and CRM software.
- Ability to work independently and as part of a team.
- Target-oriented and self-motivated.
Preferred Qualifications
- Experience in EdTech, colleges, universities, coaching institutes, or training organizations.
- Knowledge of admission processes and educational programs.
Key Performance Indicators (KPIs)
- Number of student inquiries handled.
- Lead-to-admission conversion rate.
- Monthly admission targets achieved.
- Student satisfaction and follow-up effectiveness.
- Accuracy of CRM records and documentation.
Working Conditions
- Full-time office-based role.
- May require weekend or extended working hours during admission seasons.
- Participation in education fairs, seminars, and promotional activities as required.
Interested candidates can share cv - [email protected]
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
