Location: Madurai, Tamil Nadu
Department: Operations
Reporting To: Managing Director / Branch Head
Job Summary
The Operations Manager is responsible for managing overall security operations, manpower deployment, client satisfaction, field supervision, statutory compliance, and achieving operational excellence across all client locations.
Key Responsibilities
- Oversee daily operations of all deployed security personnel.
- Ensure 100% manpower deployment at client sites.
- Supervise Field Supervisors and Operations Staff.
- Conduct regular client visits and review service quality.
- Handle client complaints and ensure timely resolution.
- Monitor attendance, discipline, and performance of security personnel.
- Coordinate recruitment, training, and deployment activities.
- Ensure compliance with labour laws, PF, ESI, and company policies.
- Review incident reports and take corrective actions.
- Prepare operational reports and MIS for management.
- Maintain client retention and contract renewal.
- Manage emergency situations and operational contingencies.
Qualification
- Any Degree/Diploma.
- 5–10 years of experience in Security Services, Facility Management, or Operations.
- Ex-Servicemen/Retired Police personnel preferred.
- Valid Driving License.
Skills
- Leadership and team management.
- Client relationship management.
- Manpower planning and deployment.
- Problem-solving and decision-making.
- Report preparation and operational control.
- Knowledge of statutory compliance.
Salary
₹15,000 – ₹25,000 per month (Based on experience and operational responsibility)
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
