- Connect with customers to understand their requirements and provide appropriateguidance regarding the product and services.
● Assist customers during onboarding and ensure smooth product setup and usage.
● Handle customer queries and concerns through calls, emails, or other communication
channels.
● Regularly follow up with existing customers to ensure satisfaction and address any issues.
● Guide customers on product features and help them utilize the platform effectively.
● Maintain strong relationships with customers to ensure long-term engagement.
● Coordinate with internal teams to resolve customer issues in a timely manner.
● Keep track of customer interactions, feedback, and service requests.
● Inform customers about relevant product updates, benefits, and available solutions.
● Ensure timely completion of customer requests and maintain service quality standards.
Candidate Attributes
- Any graduate (preferred).
- Good communication skills (written & spoken).
- Basic understanding of software products or willingness to learn.
- Patience, problem-solving skills, and a customer-first attitude.
- Ability to work in shifts if required.
Job Type: Full-time
Pay: ₹21,500.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- What is your current CTC ?
- What is your expected CTC ?
- What is your percentages in class 10th ?
- What is your percentages in class 12th ?
- How soon you can join the company ?
Experience:
- Customer support: 1 year (Preferred)
Work Location: In person
