We are seeking a friendly, efficient, and customer-focused Front Office Assistant to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming environment and ensuring a seamless check-in and check-out process. The ideal candidate possesses excellent communication skills, a professional attitude, and a passion for exceptional hospitality.
Key Responsibilities
- Guest Relations & Services:
- Welcome and greet guests warmly upon arrival with a professional demeanor.
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide helpful information regarding hotel amenities, local attractions, and travel guidance.
- Administrative & Financial:
- Handle incoming phone calls, emails, and online reservation requests.
- Process guest payments, issue bills, and maintain accurate front desk cash registers.
- Update and maintain accurate records in the Property Management System (PMS).
- Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve guest concerns quickly.
Qualifications & Requirements
- Education: High school diploma or equivalent (A degree or diploma in Hospitality Management is a plus).
- Experience: Prior experience in front desk, customer service, or hospitality roles is preferred.
- Technical Skills: Basic computer literacy; familiarity with Property Management Systems (PMS) like Hotosoft or similar software is an advantage.
- Languages: Fluency in English (knowledge of additional local or foreign languages is highly desirable).
Key Skills & Competencies
- Excellent verbal and written communication skills.
- Strong multitasking and time-management abilities under fast-paced conditions.
- Professional appearance and positive attitude.
- Problem-solving mindset with patience and empathy.
- Flexibility to work in shifts, including weekends and holidays.
Pay: From ₹16,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
