Milo Counseling & Guidance is a professional counseling and guidance centre with 7+ years of experience in providing counseling, guidance, assessments, and support to students and individuals.
We are looking for a Counseling & Client Support Coordinator who is compassionate, confident, organized, and comfortable communicating with students and parents.
Job Role
The Counseling & Client Support Coordinator will be responsible for coordinating day-to-day counseling activities, communicating with students and parents, managing the counseling CRM, supporting counselors, and assisting with our social media presence.
The ideal candidate should have good communication skills, a caring attitude, and an interest in counseling and student guidance.
Key Responsibilities
Counseling & Student Support
- Attend incoming calls and respond to inquiries from students and parents.
- Understand the student's basic requirements and provide appropriate initial guidance.
- Conduct initial counseling interactions with students wherever appropriate.
- Explain counseling processes, assessments, and reports to students and parents in a simple and understandable manner.
- Help students understand their assessment results and guide them regarding the next steps.
- Coordinate appointments and counseling sessions with counselors.
- Follow up with students and parents regarding scheduled sessions and ongoing support.
- Maintain a professional, empathetic, and supportive relationship with students and clients.
CRM & Administrative Coordination
- Manage and regularly update the Counseling CRM with client and student information.
- Maintain accurate records of inquiries, appointments, follow-ups, assessments, and counseling sessions.
- Coordinate between students, parents, counselors, and the centre.
- Ensure timely follow-up with leads and existing clients.
- Handle day-to-day coordination and administrative activities related to counseling services.
Social Media & Content Support
- Post reels, posts, educational content, and updates on Facebook, Instagram, and other social media platforms.
- Assist in maintaining the centre's social media presence.
- Coordinate with the team to publish counseling, student guidance, wellness, and educational content.
- Respond to basic social media inquiries and direct potential clients to the appropriate counseling services.
- Be comfortable using social media platforms and basic content-posting tools.
Requirements
- Good verbal and written communication skills.
- Pleasant, empathetic, and confident personality.
- Ability to communicate comfortably with students and parents.
- Interest in counseling, psychology, student guidance, or education will be an advantage.
- Basic computer skills and willingness to learn CRM software.
- Comfortable using Facebook, Instagram, WhatsApp, and other digital platforms.
- Ability to manage multiple responsibilities and follow up systematically.
- Prior experience in counseling, student coordination, client relationship management, education, or a similar role will be an advantage.
What We Are Looking For
We are looking for someone who is more than just an administrative coordinator—someone who can connect with students, understand their concerns, communicate with parents, support the counseling team, and contribute to the growth of our centre.
The candidate should be warm, responsible, proactive, and genuinely interested in helping students and individuals move towards better clarity and direction in life.
Why Join Milo Counseling & Guidance?
- Opportunity to work with an established counseling and guidance centre with 7+ years of experience.
- Meaningful work involving student support and counseling.
- Opportunity to develop skills in counseling coordination, client communication, CRM management, and digital media.
- A role with opportunities to learn and grow within the counseling and guidance field.
Job Type: Full-time
Industry: Counseling / Education / Student Guidance
Experience: Freshers with the right attitude may also apply; relevant experience will be preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
