Job Description –
Chief technology officer ( CTO )
Gleuhr Wellness Pvt. Ltd.
Role Overview
We are looking for a hands-on and business-oriented Head of Technology to take end-to-end ownership of Gleuhr’s technology ecosystem.
The role will lead CRM development, internal software, websites, integrations, AI/Claude-based applications, workflow automation, AI agents, dashboards and technology initiatives that make clinic and corporate operations faster, more efficient and scalable.
This is not purely an IT infrastructure role. The person should be capable of understanding business problems and converting them into working technology solutions.
Key Responsibilities
1. CRM Development & Ownership
* Own development, maintenance and continuous improvement of Gleuhr’s CRM.
* Build workflows for leads, appointments, consultations, follow-ups, customer support and clinic operations.
* Develop new CRM modules based on business requirements.
* Improve CRM speed, reliability and user experience.
* Manage role-based access, permissions and data security.
* Ensure proper integrations with calling, WhatsApp, websites and other systems.
1. Software Development
* Design and develop internal software and applications required by different departments.
* Build tools for Sales, Operations, Marketing, Customer Experience, Finance, HR and Management.
* Evaluate whether requirements should be built internally or through third-party platforms.
* Maintain proper documentation and version control for all internally developed systems.
1. AI & Claude Development
* Lead implementation of AI across the organization.
* Build applications and workflows using Claude and other appropriate AI/LLM technologies.
* Develop AI assistants and agents for repetitive operational tasks.
* Create AI-based solutions for reporting, analysis, customer support, training and audits.
* Identify practical AI use cases that can reduce manpower dependency and improve productivity.
1. Workflow Automation & AI Agents
* Map repetitive processes across departments and automate them.
* Build automated workflows connecting CRM, WhatsApp, calling systems, websites, dashboards and other applications.
* Develop AI agents capable of handling defined business workflows.
* Monitor automation accuracy and continuously improve workflows.
* Measure actual time and cost savings generated through automation.
1. Website & Digital Technology
* Own technical management and development of company and clinic websites.
* Maintain performance, uptime, security and integrations.
* Develop landing pages and technology required by Marketing.
* Ensure proper integration of website leads with CRM and analytics systems.
1. Clinic Technology & Operational Efficiency
* Work closely with Clinic Operations to identify technology-related bottlenecks.
* Digitize manual processes wherever practical.
* Build solutions for appointment management, patient flow, consultation, feedback, inventory, customer service and internal coordination.
* Ensure technology makes day-to-day clinic operations simpler rather than more complicated.
1. Integrations
Own and maintain integrations between:
* CRM
* Websites
* WhatsApp
* IVR/calling systems
* Payment systems
* Shopify/e-commerce
* Analytics platforms
* Internal dashboards
* AI platforms
* Other third-party applications
Ensure reliable data flow between systems and minimize duplicate/manual data entry.
1. Dashboards & Management Information
* Build real-time dashboards for management.
* Automate collection and presentation of important operational and business data.
* Develop alerts for exceptions, pending actions and performance deviations.
* Create a reliable single source of truth for key business metrics.
1. Technology Team Management
* Build and manage the internal technology team.
* Manage software developers, AI developers, automation specialists and external technology vendors.
* Assign projects with clear timelines and accountability.
* Review code quality, architecture and development progress.
* Ensure critical systems are not dependent on one individual developer.
1. Security, Data & Reliability
* Maintain appropriate security standards for company and customer data.
* Establish backup and disaster-recovery processes.
* Maintain access controls and audit trails.
* Ensure source code, credentials, domains and technology assets remain under company control.
* Maintain proper documentation for critical systems and integrations.
Key KPIs
The Tech Head will be measured on:
* CRM uptime and reliability
* Development turnaround time
* Automation of manual workflows
* Reduction in operational workload
* AI initiatives successfully deployed
* User adoption of technology
* System integration reliability
* Website uptime and performance
* Technology-related issue resolution time
* Project delivery against timelines
* Data accuracy
* Technology cost optimization
* Business productivity improvement
Candidate Profile
* Experience: 6–10+ years in software development/technology, with experience leading projects or teams.
* Strong programming and software architecture knowledge.
* Hands-on understanding of APIs, databases, web applications and integrations.
* Experience building and maintaining CRM/business applications.
* Strong exposure to AI/LLMs, Claude, APIs, AI agents and workflow automation.
* Understanding of cloud infrastructure, security and data management.
* Ability to understand operational problems and design practical technology solutions.
* Experience in a fast-growing multi-location business would be preferred.
Preferred Technology Exposure
Experience with several of the following would be valuable:
Python | JavaScript/TypeScript | APIs | SQL | Cloud | Git | CRM Development | Claude/LLMs | AI Agents | Workflow Automation | WhatsApp APIs | IVR Integrations | Shopify | Analytics & BI
Core Expectation
The Tech Head should not wait for management to specify every software requirement.
The person should regularly study business operations, identify inefficiencies and proactively recommend:
“This process is manual → this is how we can digitize or automate it → this is the expected business impact.”
The ultimate objective of the role is:
Technology + AI + Automation → Smoother Operations → Better Control → Lower Manual Dependency → Faster Scale
Pay: ₹120,000.00 - ₹150,000.00 per month
Work Location: In person
