Company Description
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.
Job Description
To manage the complete F&B Events and Banqueting operations. As an Events Manager, behaves in an exemplary fashion, leads by example and is responsible for the overall operation of the events and banqueting. He/she embodies the brand mindset, manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.
-
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
-
Ensures guests are well looked after, from the moment they arrive to the time they leave.
-
He/She ensures that all events run smoothly in accordance with the specifications validated by the Sales Manager / Meetings Manager and as per the client’s specifications.
-
Optimizes the Meeting offer by making proposals
-
Applies the brand's quality standards (SOP)
-
Offers attentive service to guests, adapting to any constraints.
-
Establishes good relations with guests, offering advice and fostering customer loyalty.
-
KEY OPERATIONAL RESPONSIBILITIES
Financial
-
Reviews inventories and manages stocks under his/her responsibility
-
Increases revenue for the point of sale through additional sales techniques
-
Is overall responsible for the financial performance of the events and banqueting areas.
-
Prepares and analyses financial reports/results and implements corrective actions as necessary
-
Manages the costs in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
-
Ensures strict adherence to Events and Banqueting Internal bill settlement policy, as per the company/hotel guidelines.
-
Is the point of contact for all departments involved in setting up the event.
-
Boosts cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.
Operational
- Organizes the work for the team, including the need to multi-skill in employees for job requirements
-
Optimizes the staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.
-
Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
-
Continuously takes initiatives to enhance and improve his/her team member’s product knowledge.
-
Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during briefings etc.
-
Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
-
Ensures the Events and Banqueting space is prepared to a high standard in order for conducting the guests' Event and ensures that all equipment is used correctly.
-
Takes the global level of activity into account when managing the flow of guests and constantly checks the quality, speed and overall efficiency of the team/waiting staff.
-
Ensures that the Back of the house service areas is maintained as per the hotel standards.
Business plan /Analysis
-
Supervises the team's sales attributes
-
Analysis the sales and revenue and strives to achieve and exceed the Financial budgets as per hotel policy.
-
Helps increase guest loyalty through quality of service
Team Management
- Evolves working methods in line with brand philosophy
-
Respects labor law, particularly when preparing work schedules
-
Manages his/her team and is responsible for their talent development and organizes the training required for the same.
-
Regularly conducts necessary tests for team members and takes necessary corrective actions.
-
Integrates, trains and manages personnel and assists team members to improve their skills and provides support for career development
-
Ensures his/her staff are well presented (clothing, personal hygiene etc)
-
Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc)
General Duty
-
Organizes work and number of personnel according to level of activity
-
Shares the responsibility for meeting the department's targets with his/her superior, by:
- respecting the procedures and internal audits personally applicable
- ensuring respect of the procedures and internal audits applicable to the team
- increasing sales
-
Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
-
Respects the instructions and safety guidelines for the equipment used
-
Works closely with Sommelier to build the wine list of the outlet and ensures the staff training on the same.
-
Ensures that the hygiene standards are met all the times.
-
Ensures the FIFO rules are implemented by staff and ensures a proper rotation of the stock avoiding bulk stocks in stores.
-
Applies the hotel's security regulations (in case of fire etc)
-
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
